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Alibaba Mail Product Service Terms

Alibaba Mail产品服务条款

Thank you for choosing Alibaba Mail products and services! These Service Terms constitute a valid agreement entered into between Alibaba Cloud (Singapore) Private Limited and its affiliates (hereinafter referred to as "Alibaba Cloud") and the customers and end users who purchase and use Alibaba Mail products and services regarding the purchase and use of Alibaba Mail products or services.
感谢您选择Alibaba Mail的产品和服务！本服务条款是Alibaba Cloud (Singapore) Private Limited及其关联公司（以下简称"Alibaba Cloud"）与购买、使用Alibaba Mail产品及服务的客户及最终用户就购买、使用Alibaba Mail产品或服务的相关事项所订立的有效合约。
By checking the consent box, clicking to confirm, or otherwise accepting these Service Terms on the web page relating to the purchase or activation of the Service (including using the Service without clicking to confirm these Service Terms), the Customer is deemed to have entered into an agreement with Alibaba Cloud and agreed to accept all terms and conditions of these Service Terms. The Customer shall also be responsible for presenting these Terms to End Users for their confirmation, ensuring that End Users understand and fully accept all contents of these Terms before using the Service. The terms applicable to the Customer in these Service Terms shall also apply to End Users (unless such terms are not applicable to End Users by their nature). The Customer is obligated to manage the End Users' use of the Service and shall be responsible for the conduct of End Users.
客户在购买、开通本服务相关的网络页面勾选同意、点击确认或以其他方式选择接受本服务条款（包括未点击确认本服务条款但实际使用了本服务），即表示客户与Alibaba Cloud已达成协议并同意接受本服务条款的全部约定内容。客户还应当负责将本条款提交给最终用户确认，确保最终用户在理解并完全接受本条款的所有内容后再使用本服务。本服务条款中对客户适用的条款，也同样适用于最终用户（除非该条款内容不适用于最终用户）。客户负有对最终用户使用本服务的行为进行管理的义务，并应当对最终用户的行为承担责任。
These Service Terms include: the main body and annexes of these Service Terms, as well as the various rules referenced therein; the product descriptions and operational instructions on service-related web pages; and all rules that Alibaba Cloud has published (or may publish in the future with reasonable notice to the Customer). All of the foregoing shall be deemed an integral part of these Service Terms. As the service provider, Alibaba Cloud has the right to modify the contents of these Service Terms for reasons including but not limited to changes in applicable laws, regulations and other normative documents, the addition or modification of new service types or methods, and further clarification of the rights and obligations of both parties. When Alibaba Cloud modifies the contents of these Service Terms, it will publish such modifications by posting on the official website or other appropriate channels. If the Customer continues to use the Service after the modification of these Terms, it shall be deemed that the Customer has fully read, understood, and accepted the modified Terms and will use the Service in accordance with the modified Terms. If the Customer does not agree to the modified Terms, the Customer shall cease using the Service.
本服务条款的内容包括：本服务条款的正文、附件，以及其中所提及的各类规则；服务相关网页上的产品说明、操作提示；以及所有Alibaba Cloud已经发布（或将来可能发布并采取合理途径通知客户的各类规则），前述内容都应视为本服务条款不可分割的组成部分。作为服务的提供方，Alibaba Cloud有权对本服务条款的内容进行变更，变更的原因包括但不限于适用法律法规及其他规范性文件的规定变化，增加、变更了新的服务类型或服务方式，进一步明确合同双方的权利义务等。Alibaba Cloud在对本服务条款内容进行变更时，会以在官方网站或其他适当的地方公示的方式予以公布，客户在本合同内容变更后继续使用本服务，即表示已充分阅读、理解并接受变更后的合同内容，并遵循变更后的合同内容而使用本服务。若客户不同意修改后的合同内容，应停止使用本服务。
Alibaba Cloud attaches great importance to protecting Customer rights. For terms in these Service Terms that may have a significant bearing on Customer rights and terms that may limit or exempt Alibaba Cloud from liability, Alibaba Cloud will highlight them in bold or bold with underline. Before accepting these Service Terms, the Customer shall carefully read the entire contents of these Service Terms, particularly the highlighted contents. If the Customer has any questions about the terms of these Service Terms, please contact Alibaba Cloud customer service, and Alibaba Cloud will explain the terms to the Customer. If the Customer does not agree to any content of these Service Terms, or cannot accurately understand Alibaba Cloud's explanation of the terms, please do not proceed with any subsequent operations.
Alibaba Cloud一贯重视客户权益保护，对于本服务条款当中与客户的权益可能有重大关系的条款以及可能限制、免除Alibaba Cloud责任的条款，Alibaba Cloud会以粗体或粗体加下划线的方式进行重点提示。在接受本服务条款之前，客户应仔细阅读本服务条款的全部内容，特别是上述重点提示的内容。如果对本服务条款的条款有疑问的，请通过Alibaba Cloud客服进行询问，Alibaba Cloud将向客户解释条款内容。如果客户不同意本服务条款的任意内容，或者无法准确理解Alibaba Cloud对条款的解释，请不要进行后续操作。
In the event of any inconsistency between the English version and the Chinese version of these Service
Terms, the English version shall prevail.
本服务条款中英文版本如有不一致之处，以英文版本为准。

Article 1 Service Content

第一条 服务内容

1-1 The Alibaba Mail service is an enterprise email service provided by Alibaba Cloud to the Customer, including email accounts, email storage space, email sending and receiving functions, and other email-related functions. The specific version purchased by the Customer and the corresponding service content shall be subject to the Customer's actual purchase and the information displayed by Alibaba Cloud on the product purchase page.
1-1 Alibaba Mail服务是Alibaba Cloud向客户提供的企业邮箱服务，服务内容包括电子邮箱账号、电子邮箱存储空间、电子邮件收发功能以及其他电子邮件相关功能的服务。客户所购买的版本以及该版本所对应的具体服务内容，以客户实际选购以及Alibaba Cloud在产品购买页面所展示的信息为准。
1-2 In addition to providing the Customer with the basic services and functions of Alibaba Mail, Alibaba Cloud may provide value-added services/components or customized services/components for the Customer to choose from. In particular:
1-2 Alibaba Cloud除为客户提供Alibaba Mail的基本服务及基本功能外，可能会向客户提供增值服务/组件，或可供客户选择的定制服务/组件。其中：
1-2-1 The specific content of value-added services/components shall be subject to the specific description of different specifications of Alibaba Mail on the Alibaba Cloud website. Value-added services may be provided by Alibaba Cloud or third-party service providers. If the Customer selects a specification of Alibaba Mail that includes value-added services, the Customer shall, in addition to complying with these Service Terms, also comply with the usage agreements or rules of Alibaba Cloud or the third-party service provider regarding the value-added services. If the Customer violates such terms, the corresponding value-added services may be terminated. If the Customer uses the value-added service functions for unlawful purposes, Alibaba Cloud shall have the right to terminate the Alibaba Mail service, and the Customer shall bear all legal liabilities and consequences arising therefrom.
1-2-1 增值服务/组件的具体内容以Alibaba Cloud网站上不同规格的Alibaba Mail的具体描述信息为准。增值服务可能由Alibaba Cloud或第三方服务商提供；客户如选择具有增值服务的Alibaba Mail规格，除遵守本服务条款外，还应当遵守Alibaba Cloud或第三方服务商就增值服务部分的使用协议或使用规则。如客户违反的，相应部分的增值服务可能被终止；如客户将增值服务功能用于违法用途的，Alibaba Cloud有权终止Alibaba Mail服务，客户并应承担由此产生的所有法律责任和后果。
1-2-2 The specific content of customized services/components shall be submitted by the Customer through the online form in the Alibaba Mail service section on the Alibaba Cloud website, or confirmed through offline negotiation between the parties. Alibaba Cloud shall provide services in accordance with the service content mutually agreed upon by both parties, and the Customer shall not use Alibaba Cloud's services beyond the scope agreed upon by both parties.
1-2-2 定制服务/组件的具体内容以客户通过Alibaba Cloud网站上Alibaba Mail服务栏目中的表单在线提交，或双方线下协商确认。Alibaba Cloud将按照双方协商一致的服务内容提供服务，客户同时不得超过双方约定的范围使用Alibaba Cloud的服务。

Article 2 Rights and Obligations of Both Parties

第二条 双方的权利和义务

2-1 The Customer understands and agrees that the lawful right to use Alibaba Mail shall by default belong to the user that originally purchased the Alibaba Mail. In the event of any dispute or controversy arising from the ownership of the right to use Alibaba Mail, Alibaba Cloud shall have the right to make its own judgment and take appropriate measures accordingly.
2-1 客户理解并同意，Alibaba Mail的合法使用权默认归属于最初购买该Alibaba Mail账户的用户。因Alibaba Mail的使用权归属而引发的纠纷或争议，Alibaba Cloud有权自行判断并采取相应的适当措施。
2-2 The Customer shall prepare at its own expense the hardware and software tools required to access the Internet, including computers, modems, relevant software and settings, or other devices for Internet access, and shall bear all related costs for Internet access such as network service fees.
2-2 客户应自行准备接入互联网（INTERNET）的硬件设备和软件工具，包括计算机、调制解调器、有关软件和设置或者其他接入互联网的装置，并自行承担接入互联网需支付的网络服务费等相关费用。
2-3 The Customer shall use a domain name that it lawfully holds and that is approved by Alibaba Cloud for use as the domain name bound to the Alibaba Mail service, and shall comply with the following rules:
2-3 客户应使用自己合法持有的且获得Alibaba Cloud同意使用的域名作为绑定Alibaba Mail服务的域名，且遵守如下规则：
2-3-1 The Customer warrants that it has the lawful right to use the domain name bound to Alibaba Mail and that it can lawfully hold and manage such domain name during the term of the Service. If the domain name cannot be used normally due to policies and regulations, any third-party reasons, or technical reasons, the normal service of Alibaba Mail may be affected, and Alibaba Cloud shall not bear any liability therefor.
2-3-1 客户保证对绑定Alibaba Mail的域名拥有合法的使用权，并保证在本服务过程中能合法持有和管理该域名，如因政策法规、任何第三方原因或技术上的原因导致域名无法正常使用，将可能影响Alibaba Mail的正常服务，Alibaba Cloud对此将不承担任何责任。
2-3-2 The Customer shall correctly configure the DNS records for the domain name bound to the Alibaba Mail service. Alibaba Cloud shall not bear any liability if Alibaba Mail cannot be used normally due to the Customer's failure to correctly configure the DNS records, subsequent incorrect modification of DNS records, or failure to timely replace the bound domain name after the original domain name expires or becomes invalid.
2-3-2 客户应正确配置用于绑定Alibaba Mail服务的域名解析记录，如因客户未正确配置域名的解析记录、或后续错误修改域名解析记录、原域名过期/失效后未及时更换绑定域名等原因，而导致Alibaba Mail无法正常使用的，Alibaba Cloud不承担任何责任。
2-3-3 If the Customer engages in improper conduct in the process of binding the email domain name (such as illegally occupying a domain name to which another party has the lawful right to use), Alibaba Cloud shall have the right to take reasonable measures to correct such conduct, including but not limited to removing the incorrect domain name binding.
2-3-3 客户在绑定邮箱域名过程中如果存在不正当行为（例如非法占用他人拥有合法使用权的域名）的，Alibaba Cloud有权采取合理措施予以纠正，包括但不限于解除错误的域名绑定等。
2-4 The Customer understands and agrees that different specifications of Alibaba Mail may differ in the number of sub-accounts, email storage quantity, email storage space, cloud drive space, total mailbox storage space, and other features. The Customer shall use the Service within the scope of the Alibaba Mail specification purchased. Use beyond the upper limit of the purchased specification may result in some or all functions of the mailbox being unavailable, including but not limited to the Customer's inability to send or receive emails normally and data loss, for which Alibaba Cloud shall not be liable.
2-4 客户理解并同意，不同规格的Alibaba Mail的邮箱子账号个数、邮件存储数量、邮件存储空间、网盘空间、邮箱总存储空间等功能将存在差异。客户应在其所购买的Alibaba Mail规格范围内进行使用，超出所购买规格上限的使用行为，可能导致邮箱的部分或全部功能无法正常使用，包括但不限于客户不能正常收发邮件、数据丢失等，Alibaba Cloud对此不承担责任。
2-5 The Customer shall be responsible for the integrity and confidentiality of the data stored on the server, as well as the passwords and credentials for accessing and managing the server. All losses and consequences arising from the loss or leakage of such data, passwords, or credentials due to the Customer's improper maintenance or failure to maintain confidentiality shall be borne solely by the Customer.
2-5 客户应对自己存放在服务器上的数据、以及进入和管理服务器的口令、密码的完整性和保密性负责。因客户维护不当或保密不当致使上述数据、口令、密码等丢失或泄漏所引起的一切损失和后果均由客户自行承担。
2-6 The Customer shall provide Alibaba Cloud with the list of contact persons for the performance of these Service Terms and the list of personnel managing the Customer's network and servers, together with their contact information, and shall provide necessary assistance. If any of the above personnel change, the Customer shall update the information online and notify Alibaba Cloud in a timely manner. The Customer shall be responsible for any results arising from the information of the above personnel being untrue, inaccurate, or incomplete, as well as from the acts or omissions of such personnel.
2-6 客户应向Alibaba Cloud提交执行本服务条款的联系人和管理客户网络和服务器的人员名单和联系方式并提供必要的协助。如以上人员发生变动，客户应自行将变动后的信息进行在线更新并及时通知Alibaba Cloud。因客户提供的人员的信息不真实、不准确、不完整，以及因以上人员的行为或不作为而产生的结果，均由客户负责。
2-7 The Customer undertakes to comply with all applicable laws and regulations as well as international agreements, rules, procedures, and conventions relating to the Internet and email, and undertakes not to engage in the following conduct:
2-7 客户承诺遵守所有适用的法律法规以及国际上有关互联网和电子邮件的协议、规定、程序和惯例，承诺不进行下列行为：
2-7-1 Distributing email advertisements or spam (SPAM): using Alibaba Mail to distribute large volumes of unwelcome or unsolicited emails, electronic advertisements, or emails containing harmful information; distributing spam, chain emails, or any emails of a commercial or non-commercial nature using the Alibaba Mail provided by Alibaba Cloud without the prior consent of the recipients.
2-7-1 散布电子邮件广告、垃圾邮件（SPAM）：利用Alibaba Mail散发大量不受欢迎的或者未经请求的电子邮件、电子广告或包含有害信息的电子邮件；在未得到收信人事先同意的情况下利用Alibaba Cloud提供的Alibaba Mail分发垃圾邮件、连锁邮件或任何商业性质、非商业性质的邮件。
2-7-2 Using the Alibaba Mail service provided by Alibaba Cloud to interfere with or disrupt Alibaba Cloud's network services or the normal use by other customers;
2-7-2 利用Alibaba Cloud提供的Alibaba Mail服务进行干扰或扰乱Alibaba Cloud的网络服务或其他客户的正常使用的行为；
2-7-3 Using the resources and services provided by Alibaba Cloud to store, publish, or transmit the following information or content, or providing any convenience for others to publish such information (including but not limited to setting up URLs, BANNER links, etc.):
2-7-3 利用Alibaba Cloud提供的资源和服务储存、发布传输如下信息或者内容，或为他人发布该等信息提供任何便利（包括但不限于设置URL、BANNER链接等）:
1) Information that violates applicable laws and regulations of the jurisdiction where the Customer is located or where the Service is provided;
1) 违反客户所在地或服务所在地适用法律法规规定的；
2) Information that infringes upon the lawful rights of others, including but not limited to intellectual property rights, privacy rights, and reputation rights;
2) 侵害他人合法权益的，包括但不限于侵犯他人知识产权、隐私权、名誉权等；
3) Information that spreads rumors or disrupts social order or public safety;
3) 散布谣言，扰乱社会秩序或公共安全的；
4) Information that disseminates obscenity, pornography, gambling, violence, terrorism, or incites criminal activity;
4) 散布淫秽、色情、赌博、暴力、恐怖或者教唆犯罪的；
5) Information that contains fraudulent, false, or misleading content;
5) 含有欺诈、虚假或误导性信息的；
6) Information that infringes upon the trade secrets of others or violates confidentiality obligations;
6) 侵犯他人商业秘密或违反保密义务的；
7) Information that contains malicious software, viruses, or other harmful program code;
7) 含有恶意软件、病毒或其他有害程序代码的；
8) Information that violates applicable export control or economic sanctions laws and regulations;
8) 违反适用的出口管制或经济制裁法律法规的；
9) Any other content prohibited by applicable laws and regulations.
9) 含有其他适用法律法规所禁止的内容的。
2-7-4 Any other conduct beyond the scope of services provided by Alibaba Cloud that may have any adverse effect on Alibaba Cloud or that is prohibited by applicable laws and regulations.
2-7-4 其他超出Alibaba Cloud提供的服务范围，可能给Alibaba Cloud带来任何不利影响的行为或者适用法律法规禁止的行为。
2-8 The Customer shall bear full responsibility for any legal liability arising from its violation of Article 2-7 and any economic losses caused to Alibaba Cloud, and Alibaba Cloud shall not bear any liability therefor. The Customer acknowledges that Alibaba Cloud has the right to determine, based on its own prudent judgment, whether the Customer has violated the provisions of this Agreement. If Alibaba Cloud discovers that the Customer has violated the provisions of this Agreement, it shall have the right to immediately terminate the Service.
2-8 客户对其违反第2-7条的规定而引起的法律责任，以及给Alibaba Cloud造成的经济损失承担全部责任，Alibaba Cloud不对此承担任何责任。客户承认Alibaba Cloud有权根据Alibaba Cloud自己谨慎的判断来确定客户是否违反了本协议的规定。如Alibaba Cloud发现客户违反本协议的规定，有权立即终止服务。
2-9 The Customer acknowledges that the intellectual property rights to any materials, technology, technical support, software, services, etc. provided by Alibaba Cloud to the Customer belong to Alibaba Cloud or the respective rights holders. The Customer has no right to copy, distribute, transfer, license, or provide such resources to others for use; otherwise, the Customer shall bear corresponding liability.
2-9 客户承认Alibaba Cloud向客户提供的任何资料、技术或技术支持、软件、服务等的知识产权均属于Alibaba Cloud或相应权利人所有，客户无权复制、传播、转让、许可或提供他人使用这些资源，否则应承担相应的责任。
2-10 Alibaba Cloud provides the Alibaba Mail service to the Customer and performs routine maintenance of Alibaba Mail. Such routine maintenance does not include data backup. The Customer shall be responsible for data backup within Alibaba Mail. Data backup of the Customer's mailbox is not an obligation of Alibaba Cloud, and Alibaba Cloud shall not bear any liability for the Customer's data backup.
2-10 Alibaba Cloud为客户提供Alibaba Mail服务并进行Alibaba Mail的日常维护，该等日常维护不包括数据备份工作，客户应自行负责Alibaba Mail内的数据备份工作。对客户邮箱的数据备份并非Alibaba Cloud的义务，Alibaba Cloud亦不对客户邮箱的数据备份工作承担任何责任。
2-11 Alibaba Cloud will adopt industry-standard management and technical measures to safeguard the security and availability of the Service. However, given the current level of technological development, no measures can guarantee absolute security. Therefore, to maximize the security of the Service, the Customer shall ensure that passwords are sufficiently complex, promptly monitor all notifications and alerts from Alibaba Cloud, and take timely security measures such as upgrading versions, changing passwords, and enabling security protection features in accordance with such notifications to prevent cybersecurity incidents.
2-11 Alibaba Cloud将采取行业通用的管理及技术措施来保障服务的安全性与可用性，但受限于当前的技术发展水平，任何措施都无法保障绝对安全。因此，为最大限度保障服务的安全性，客户应当确保所设置的密码具备足够的复杂度，并及时关注Alibaba Cloud的各项通知及提示，并根据提示及时采取升级版本、更换密码、开启安全防护功能等安全措施，以防止网络安全事件发生。
2-12 Alibaba Cloud will resolve faults that arise from non-human operations by the Customer, except for those caused by the Customer's own actions and/or force majeure and matters beyond the control of Alibaba Cloud.
2-12 Alibaba Cloud将消除客户非人为操作所出现的故障，但因客户原因和/或不可抗力以及非Alibaba Cloud控制范围之内的事项除外。
2-13 Alibaba Cloud warrants that it will not disclose, edit, or reveal to any third party the information or transmitted content in the Customer's Alibaba Mail account, except in the following circumstances:
2-13 Alibaba Cloud保证不会公开、编辑或向第三方透露客户Alibaba Mail账号中的信息、传输内容，但以下情况除外：
2-13-1 Where disclosure is required by applicable laws and regulations or by administrative or judicial authorities with competent jurisdiction;
2-13-1 根据适用法律法规的规定或行政、司法等有管辖权部门要求应当提供的；
2-13-2 To protect the lawful rights and interests of Alibaba Cloud and other customers of Alibaba Cloud;
2-13-2 为维护Alibaba Cloud及Alibaba Cloud其他客户的合法权益；
2-13-3 To maintain public network security in the event of an emergency;
2-13-3 在发生紧急情况时为维护网络公共安全；
2-13-4 Where the Customer consents to Alibaba Cloud disclosing, editing, or revealing such content to third parties.
2-13-4 客户同意Alibaba Cloud公开、编辑或向第三方透露相关内容。
2-14 Alibaba Cloud may from time to time send emails to the Customer regarding service notifications, mailbox management, and mailbox business activities. The Customer agrees to receive such emails.
2-14 Alibaba Cloud可能会不时向客户发送服务通知、邮箱管理、邮箱业务活动等方面的邮件，客户同意接收此类邮件。

Article 3 Service Fees

第三条 服务费用

3-1 Before purchasing and activating the Service, the Customer shall pay the corresponding service fees in accordance with the prices published by Alibaba Cloud on the service activation page. Once the Service is activated, unless the Service cannot be used due to a material breach of this Agreement by Alibaba Cloud, the Customer shall not request a refund for any reason.
3-1 客户在购买、开通本服务前，应当按照Alibaba Cloud在本服务开通页面所公示的价格支付相应的服务费用。本服务一经开通，除非由于Alibaba Cloud严重违反本协议导致本服务无法使用，否则客户不得以任何理由要求退款。
3-2 If the Customer wishes to continue using the Service upon expiration of the service term, the Customer shall pay the renewal fee within one month prior to the expiration of the service term to ensure continuity of the Service. If Alibaba Cloud adjusts the product system, name, or pricing at the time of renewal, the Customer agrees to comply with the new product system, name, or pricing then in effect, or to discontinue use of the Service.
3-2 服务期满客户需要继续使用本服务的，客户应在服务期满前一个月内支付续费款项，以使服务得以继续进行。如续费时Alibaba Cloud对产品体系、名称或价格进行调整的，客户同意按照届时有效的新的产品体系、名称或价格履行，或者停止继续使用本服务。
3-3 Alibaba Cloud reserves the right to withhold the Service and/or technical support, or to terminate the Service and/or technical support, before the Customer has paid all fees as agreed.
3-3 Alibaba Cloud保留在客户未按照约定支付全部费用之前不向客户提供服务和/或技术支持，或者终止服务和/或技术支持的权利。
3-4 Any free trial, free features, and free services of the Service shall not be deemed a waiver by Alibaba Cloud of its right to charge fees in the future. Alibaba Cloud has the right to charge fees for free features and services at any time based on its own business strategy. Alibaba Cloud will notify the Customer of the fee standards and payment methods through appropriate means such as official website announcements, product page notifications, email, or SMS notifications. If the Customer continues to use the relevant Alibaba Cloud services, the Customer shall pay the corresponding fees in accordance with the fee standards published by Alibaba Cloud.
3-4 本服务的任何免费试用、免费功能和服务，不应视为Alibaba Cloud放弃后续收费的权利。Alibaba Cloud有权根据自身的经营策略，随时就免费功能和服务进行收费，Alibaba Cloud将通过官方网站公告、产品页面提示、邮件及短信通知等适当的方式告知客户收费标准及收费方式。若客户继续使用相关Alibaba Cloud服务，则应当按Alibaba Cloud公布的收费标准支付相应费用。
3-5 The Customer fully understands that all complimentary service items in Alibaba Cloud's pricing system are one-time special offers beyond the normal service price. The complimentary offers do not include modification, update, or maintenance costs for the complimentary service items, and the complimentary service items may not be converted to offset the service price.
3-5 客户完全理解Alibaba Cloud价格体系中所有的赠送服务项目均为Alibaba Cloud在正常服务价格之外的一次性特别优惠，优惠内容不包括赠送服务项目的修改、更新及维护费用，并且赠送服务项目不可折价冲抵服务价格。

Article 4 Service Term

第四条 服务期限

4-1 The service term of the Service shall commence from the date Alibaba Cloud receives the Customer's payment and shall end on the expiration date of the specific service purchased by the Customer.
4-1 本服务的服务期限自Alibaba Cloud收到客户款项之日起算，至客户所购买的具体服务的服务期到期之日止。

Article 5 Service Termination and Liability

第五条 服务终止及责任承担

5-1 If the Customer does not pay the renewal fee on time, the Service shall terminate upon the expiration of the current service term, and Alibaba Cloud shall close the Customer's account. Within 10 days from the date of account closure, if the Customer still has not renewed, Alibaba Cloud shall have the right to delete all files in the Customer's account, and the consequences thereof shall be borne solely by the Customer.
5-1 如果客户没有按时支付续约款项，则在本服务有效期结束后，服务即告终止，Alibaba Cloud届时将关闭客户的使用账号。关闭账号之日起10日内，若客户依然没有续费，Alibaba Cloud将有权删除客户使用账号内的所有文件，由此带来的后果由客户自行负责。
5-2 The service term shall be terminated early upon the occurrence of any of the following:
5-2 发生下列情形，服务期限提前终止：
5-2-1 Both parties agree to early termination through mutual consultation;
5-2-1 双方协商一致提前终止的；
5-2-2 The Customer violates these Service Terms, and Alibaba Cloud has the right to terminate the Service early without refunding the fees already paid by the Customer.
5-2-2 客户违反本服务条款，Alibaba Cloud有权提前终止服务，并不退还客户已经支付的费用。
5-3 The Customer understands and agrees that, given the special nature of computers and the Internet, the following circumstances that prevent normal service provision shall not constitute a breach by Alibaba Cloud:
5-3 客户理解并同意，鉴于计算机、互联网的特殊性，下述情况导致无法正常提供服务，不属于Alibaba Cloud违约：
5-3-1 Alibaba Cloud needs to briefly interrupt the Service when performing server configuration and maintenance;
5-3-1 Alibaba Cloud在进行服务器配置、维护时，需要短时间中断服务；
5-3-2 The Service cannot be accessed or used normally due to network connectivity issues;
5-3-2 由于网络连接原因导致服务无法正常访问和使用；
5-3-3 Events caused by hacker attacks, technical adjustments by telecommunications providers, and government regulations.
5-3-3 因黑客攻击、电信部门技术调整和政府管制等引起的事件。
5-4 If Alibaba Cloud is unable to provide normal service to the Customer due to reasons attributable to Alibaba Cloud, compensation shall be made to the Customer in accordance with the Alibaba Mail Service Level Agreement (SLA).
5-4 如果因Alibaba Cloud原因不能为客户提供正常服务的，将根据Alibaba Mail服务等级协议（SLA）的约定对客户做出赔偿。
5-5 Under no circumstances shall the liability of Alibaba Cloud under this Agreement exceed the direct losses suffered by the Customer. Alibaba Cloud shall not be liable for any indirect, incidental, consequential, or punitive damages suffered by the Customer (including but not limited to loss of revenue, loss of profits, loss of business opportunities) or loss of the Customer's information and data.
5-5 在任何情况下，Alibaba Cloud在本协议项下所承担的责任应以客户所受到的直接损失为限，Alibaba Cloud不对客户所遭受的任何间接性、附带性、后果性或惩戒性的损失（包括但不限于营业额的减少，利润损失，生意机会的丢失）以及客户信息和数据的丢失承担责任。
5-6 Under no circumstances shall the total liability of Alibaba Cloud for breach of contract and/or tort damages under these Service Terms exceed the total amount of fees paid by the Customer to Alibaba Cloud or due and payable by the Customer to Alibaba Cloud in the twelve months prior to the event giving rise to the claim for compensation. The above limitation shall be the maximum aggregate liability shared by Alibaba Cloud, its affiliates, and subcontractors under this Agreement.
5-6 在任何情况下，Alibaba Cloud对本服务条款项下提供的服务所承担的违约及/或侵权损害赔偿责任总额不超过本服务条款项下，客户在导致赔偿发生的事件之前十二个月客户已支付给Alibaba Cloud或到期应支付给Alibaba Cloud的价款总额，以上限额是Alibaba Cloud及其关联公司、分包商等在本协议共同承担的最高责任限额。

Article 6 Dispute Resolution

第六条 争议解决

6-1 The validity, interpretation, amendment, performance, and dispute resolution of these Service Terms shall be governed by the laws of the Republic of Singapore.
6-1 本服务条款之效力、解释、变更、执行与争议解决均适用新加坡共和国法律。
6-2 Any dispute arising out of or in connection with these Service Terms shall first be resolved by the parties through friendly consultation. If the dispute cannot be resolved through consultation, either party shall have the right to submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with the SIAC Rules of Arbitration then in force. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.
6-2 与本服务条款有关的一切争议，双方当事人应通过友好协商方式解决。如果协商未成，任何一方均有权将争议提交新加坡国际仲裁中心（SIAC），按照届时有效的SIAC仲裁规则进行仲裁。仲裁地为新加坡，仲裁语言为英文，仲裁裁决为终局裁决，对双方均有约束力。

Article 7 Force Majeure and Unforeseen Events

第七条 不可抗力及意外事件

7-1 The Service is provided on an "as-is" basis based on existing technology and conditions. Alibaba Cloud will adopt industry-standard measures to ensure the continuity and security of the Service, but cannot foresee and prevent legal, technical, or other risks at all times. To the extent permitted by applicable law, Alibaba Cloud shall not bear any legal liability if the following force majeure events or unforeseen events prevent normal service provision or cause the Customer to suffer any loss:
7-1 本服务是按照现有技术和条件所能达到的现状提供的，Alibaba Cloud会采取行业通用的措施保障服务的连贯性和安全性，但不能随时预见和防范法律、技术以及其他风险。在适用法律允许的范围内，如因下列不可抗力或意外事件导致无法正常提供服务或导致客户遭受任何损失的，Alibaba Cloud不承担任何法律责任：
(1) Force majeure, i.e., objective circumstances that both parties could not foresee and the occurrence and consequences of which cannot be overcome or avoided, including but not limited to: natural disasters such as floods, hail, tsunamis, typhoons, droughts, and fires; social factors such as strikes, riots, wars, terrorist activities, and changes in applicable policies, laws, and regulations, and governmental actions;
(1) 不可抗力，即双方所不能预见、并且它的发生及其后果是不能克服和不能避免的客观情况，包括但不限于如下情形：自然灾害如洪水、冰雹、海啸、台风、旱灾、火灾；社会因素如罢工、暴乱、战争、恐怖活动及所适用的政策、法律、法规变化、政府行为等；
(2) Public service factors such as power supply failures and telecommunications network failures;
(2) 因电力供应故障、通讯网络故障等公共服务因素；
(3) Factors beyond Alibaba Cloud's control such as hacker attacks, viruses, and abnormalities in the Customer's own hardware and software equipment;
(3) 因黑客攻击、病毒、客户自身软硬件设备异常等Alibaba Cloud以外的因素；
(4) Short-term system maintenance by Alibaba Cloud with prior announcement or notice (including but not limited to troubleshooting, system upgrades, system expansion, and server migration).
(4) 经提前公告或通知，Alibaba Cloud在短时间内的系统维护（包括但不限于排除故障、系统升级、系统扩容、服务器迁移）。

Article 8 Data Protection

第八条 数据保护

8-1 Alibaba Cloud shall process Customer data in accordance with applicable data protection laws and regulations. Alibaba Cloud shall only process Customer data to the extent necessary to provide the Service and shall not use Customer data for any purpose other than providing the Service.
8-1 Alibaba Cloud将按照适用的数据保护法律法规处理客户数据。Alibaba Cloud仅在提供本服务所必需的范围内处理客户数据，不会将客户数据用于提供本服务以外的任何目的。
8-2 Upon termination of the Service, Alibaba Cloud shall handle Customer data in accordance with Article 5 of these Service Terms. The Customer shall complete the export and backup of data prior to termination of the Service.
8-2 服务终止后，Alibaba Cloud将按照本服务条款第五条的约定处理客户数据。客户应在服务终止前自行完成数据的导出和备份。

Article 9 Miscellaneous

第九条 其他约定

9-1 Each party shall maintain the confidentiality of the other party's trade secrets (including but not limited to business and technical secrets, source code, databases, etc.).
9-1 任何一方对另一方当事人的商业秘密（包括但不限于经营和技术秘密、源代码、数据库等）均负有保密的义务。
9-2 In the event of an IPO, acquisition, merger with a third party, or business restructuring of Alibaba Cloud, the Customer agrees that Alibaba Cloud may assign its rights and/or obligations to the corresponding successor of Alibaba Cloud's rights/obligations.
9-2 因Alibaba Cloud上市、被收购、与第三方合并、业务重组等事由，客户同意Alibaba Cloud可以将其权利和/或义务转让给相应的Alibaba Cloud权利/义务的承受者。
9-3 The service descriptions, pricing information, application forms, and other materials regarding the Alibaba Mail service on the relevant pages of Alibaba Cloud shall constitute an integral part of these Terms and shall have the same legal effect as these Terms.
9-3 Alibaba Cloud在相关页面上对于Alibaba Mail服务的服务说明、价格说明、申请表格等是本条款不可分割的一部分，与本条款具有同等法律效力。

Article 10 Definitions

第十条 相关术语及定义

"Alibaba Cloud": refers to the provider of the Alibaba Mail service, being Alibaba Cloud (Singapore) Private Limited and its affiliates.
"Alibaba Cloud"： 指Alibaba Mail服务的提供方Alibaba Cloud (Singapore) Private Limited及其关联公司。
"Service": refers to the Alibaba Mail service.
"本服务"： 指Alibaba Mail服务。
"Customer" or "You": refers to the individual or organization that registers for and purchases the Alibaba Mail service and obtains the corresponding administrative privileges.
"客户"或"您"： 注册、购买Alibaba Mail服务并获得相应管理权限的个人或组织。
"End User": refers to the ultimate user of the Alibaba Mail service, including the Customer's employees or other related personnel of the Customer.
"最终用户"： Alibaba Mail服务的最终使用方，包括客户员工或客户其他相关人员。
"Applicable Law": refers to all laws, regulations, rules, and orders applicable to the Customer's jurisdiction and/or the jurisdiction where the Service is provided that are relevant to these Service Terms or the Service.
"适用法律"： 指与本服务条款或本服务相关的、客户所在地和/或服务所在地适用的所有法律、法规、规章、规则和命令。

Annex：Alibaba Mail Service Level Agreement

附件：Alibaba Mail服务等级协议

This Service Level Agreement (hereinafter referred to as "SLA") sets forth the service availability standards and compensation plans for the Alibaba Mail service provided by Alibaba Cloud (Singapore) Private Limited and its affiliates (hereinafter referred to as "Alibaba Cloud") to its customers. Please note that this SLA applies only to paid subscription versions of Alibaba Mail; pay-as-you-go versions and free Alibaba Mail are not covered by this SLA.
本服务等级协议（Service Level Agreement，简称"SLA"）规定了Alibaba Cloud (Singapore) Private Limited及其关联公司（以下简称"Alibaba Cloud"）向客户提供的Alibaba Mail服务的服务可用性等级指标及赔偿方案。特别提示您本服务等级协议仅适用于Alibaba Mail的付费订阅版本，按量付费版本及免费Alibaba Mail不适用本服务等级协议。

1. Definitions

1. 定义

Service Unavailability: A failure by the Customer to send or receive emails through any of the following methods — SMTP, POP, IMAP, or Webmail — lasting for one minute or more shall be deemed as Service Unavailability.
服务不可用： 客户通过SMTP、POP、IMAP或Webmail中任意一种方式收发邮件失败，时间达到一分钟，视为服务不可用。
Service Cycle: A Service Cycle is one calendar month. If the Customer's use of Alibaba Mail does not span a full month, the cumulative usage time of the Customer's Alibaba Mail during that month shall constitute one Service Cycle.
服务周期： 一个服务周期为一个自然月，如客户使用Alibaba Mail不满一个月则以当月该客户Alibaba Mail的累计使用时间作为一个服务周期。
Total Minutes in a Service Cycle: Calculated as the total number of days in the Service Cycle × 24 (hours) × 60 (minutes).
服务周期总分钟数： 按照服务周期内的总天数×24（小时）×60（分钟）计算。
Service Unavailability Minutes: The sum of the minutes during which a Customer's Alibaba Mail instance is unavailable within a Service Cycle shall constitute the Service Unavailability Minutes.
服务不可用分钟数： 在一个服务周期内客户某一Alibaba Mail不可用分钟数之和即服务不可用分钟数。
Monthly Service Fee: The service fee paid by the Customer for a single Alibaba Mail instance in one calendar month. If the Customer has purchased multiple Alibaba Mail instances, each instance shall be calculated separately. If the Customer has made a lump-sum payment for multiple months, the Monthly Service Fee shall be calculated by pro-rating the total payment over the number of months purchased.
月度服务费用： 客户在一个自然月中就单个Alibaba Mail所支付的服务费用，如果客户购买了多个Alibaba Mail，每个Alibaba Mail单独计算。如果客户一次性支付了多个月份的服务费用，将按照所购买的月数分摊计算月度服务费用。

2. Service Availability

2. 服务可用性

Service Availability is calculated on a per-instance basis using the following formula:
服务可用性以单个Alibaba Mail为维度，按照如下方式计算：
Service Availability = ((Total Minutes in a Service Cycle - Service Unavailability Minutes) / Total Minutes in a Service Cycle) × 100%
服务可用性 =（（服务周期总分钟数 - 服务不可用分钟数）/ 服务周期总分钟数）× 100%
The Service Availability of Alibaba Mail shall be no less than 99.90%. If Alibaba Mail fails to meet the above availability commitment, the Customer may claim compensation in accordance with Article 3 of this Agreement. The scope of compensation excludes Service Unavailability caused by the following reasons:
Alibaba Mail服务可用性不低于99.90%，如Alibaba Mail未达到上述可用性承诺，客户可以根据本协议第3条约定获得赔偿。赔偿范围不包括以下原因所导致的服务不可用时间：
(1) System maintenance performed by Alibaba Cloud after prior notice to the Customer, including cutovers, repairs, upgrades, and simulated fault drills;
(1) Alibaba Cloud预先通知客户后进行系统维护所引起的，包括割接、维修、升级和模拟故障演练；
(2) Any network or equipment failure or configuration adjustment outside of Alibaba Cloud's equipment;
(2) 任何Alibaba Cloud所属设备以外的网络、设备故障或配置调整引起的；
(3) Hacker attacks targeting the Customer's applications;
(3) 客户的应用程序受到黑客攻击而引起的；
(4) The Customer's improper maintenance or failure to maintain confidentiality resulting in the loss or leakage of data, passwords, or credentials;
(4) 客户维护不当或保密不当致使数据、口令、密码等丢失或泄漏所引起的；
(5) The Customer's negligence or operations authorized by the Customer;
(5) 客户的疏忽或由客户授权的操作所引起的；
(6) The Customer's failure to follow Alibaba Cloud product documentation or usage recommendations;
(6) 客户未遵循Alibaba Cloud产品使用文档或使用建议引起的；
(7) Force majeure events.
(7) 不可抗力引起的。

3. Compensation Plan

3. 赔偿方案

3.1 Compensation Standards

3.1 赔偿标准

Compensation shall be calculated based on the monthly Service Availability of each Alibaba Mail instance in accordance with the standards set forth in the table below. Compensation shall be provided solely in the form of service credits for the purchase of Alibaba Mail products, and the total compensation shall not exceed 50% of the Monthly Service Fee paid by the Customer for the Alibaba Mail instance that failed to meet the availability commitment in the relevant month (excluding fees offset by service credits).
根据每个Alibaba Mail月度服务可用性，按照下表中的标准计算赔偿金额，赔偿方式仅限于用于购买Alibaba Mail产品的服务积分（service credit），且赔偿总额不超过未达到服务可用性承诺当月客户就该Alibaba Mail支付的月度服务费用的50%（不含用服务积分抵扣的费用）。
Service Availability
Service Credit Amount
Less than 99.90% but equal to or above 99.00%
10% of the Monthly Service Fee
Less than 99.00% but equal to or above 95.00%
20% of the Monthly Service Fee
Less than 95.00%
50% of the Monthly Service Fee
服务可用性
赔偿服务积分金额
低于99.90%但等于或高于99.00%
月度服务费用的10%
低于99.00%但等于或高于95.00%
月度服务费用的20%
低于95.00%
月度服务费用的50%

3.2 Time Limit for Compensation Claims

3.2 赔偿申请时限

The Customer may submit a compensation claim for any instance that failed to meet the availability commitment in the preceding month after the fifth (5th) business day of each month. Compensation claims must be submitted within two (2) months after the end of the relevant month in which Alibaba Mail failed to meet the availability commitment. Compensation claims submitted beyond this time limit shall not be accepted.
客户可以在每月第五（5）个工作日后对上个月没有达到可用性的实例提出赔偿申请。赔偿申请必须限于在Alibaba Mail没有达到可用性的相关月份结束后两（2）个月内提出。超出申请时限的赔偿申请将不被受理。

4. Miscellaneous

4. 其他

Alibaba Cloud reserves the right to modify this SLA. If any modifications are made to this SLA, Alibaba Cloud will notify the Customer at least 30 days in advance by posting on its website or sending an email. If the Customer does not agree to the modifications made by Alibaba Cloud to this SLA, the Customer has the right to cease using the Alibaba Mail service. If the Customer continues to use the Alibaba Mail service, the Customer shall be deemed to have accepted the modified SLA.
Alibaba Cloud有权对本SLA条款作出修改。如本SLA条款有任何修改，Alibaba Cloud将提前30天以网站公示或发送邮件的方式通知客户。如客户不同意Alibaba Cloud对SLA所做的修改，客户有权停止使用Alibaba Mail服务，如客户继续使用Alibaba Mail服务，则视为客户接受修改后的SLA。

确定