Service Agreement

Effective Date: February 6, 2026

 

Thank you for using Qwen create studio!



This Service Agreement ("Agreement") applies to your use of Qwen create studio and other Services provided by Qwen create studio for individual users, including related applications and websites (collectively referred to as the "Service").

This Agreement constitutes a legally binding agreement between you and Nth Power Global Tech Singapore Pte. Ltd. (a company incorporated under the laws of Singapore, hereinafter referred to as "Qwen create studio", "we/us", or "the Company") and includes important provisions regarding applicable law and dispute resolution. Your use of our Service constitutes your agreement to be bound by this Agreement.

Our "Privacy Policy" explains how we collect and use personal information. Although the Policy does not form part of these terms, it is an important document that you should read.

 

About Us

Qwen create studio is committed to making advanced artificial intelligence accessible to everyone. We transform cutting-edge AI research into intuitive and easy-to-use products and services, delivering high-quality intelligent experiences to users worldwide.

 

Account Registration, Access, and Management

Minimum age requirement. You must be at least 18 years old to register for and use our Service.

Registration. You must provide accurate and complete information when registering an account and using our Service. You shall not share your account credentials or make your account available to others, and you shall be responsible for all activities that occur under your account. If you create an account or use the Service on behalf of another person or entity, you must have the legal authority to agree to these terms on their behalf.

Log in via a third-party service. If you choose to log in to our Service using a third-party service such as Google , you grant us permission to access, use, and store your information from the service, which may include login credentials and/or access tokens for the service, as permitted by the service.

If you are not logged in to your account, some features will be unavailable.

Account deletion. An account deletion feature is provided for you. You may request the deletion of your account through the online deletion procedures offered by Qwen create studio.

 

Service Usage Rules

Permitted Use. You may access and use our Service, provided that you comply with these terms. When using the Service, you must comply with all applicable laws, our "Use Policy", and any documents, guidelines, or policies we provide to you on our website or through other means.

Prohibited Use. You shall not use our Service for any illegal, harmful, or abusive activities, including but not limited to:

l Attempting to reverse engineer, decompile, or seek the source code or underlying components of our Service (including our algorithms or systems), or assisting others in doing so (unless such restrictions are prohibited by applicable law).

l Modifying or damaging the original state of the Service we provide. Interfering with the display of any source pages of the Service we provide in any manner, such as overlaying, inserting, and using pop-ups. Bypassing any rate and access limits, or any protective measures and security mitigations we have implemented for the Service.

l Interfering with or attempting to interfere with any user's or any other party's access to the Service.

l Modifying, copying, leasing, selling, distributing, or manipulating our Service; using bots to access the Service.

l Extracting data or outputting content through automated or programmatic means.

l Attempting to probe, scan, test vulnerabilities in our Service systems or networks, or otherwise engaging in activities that compromise network security.

l Using the Service and content generated by the Service to develop products and models that compete with Qwen create studio products and services, including developing or training any artificial intelligence or machine learning algorithms or models.

l Using our Service in a manner that infringes upon, misappropriates, or violates the rights of any person, such as violating copyright, trademark, or other intellectual property laws; infringing upon others' rights to privacy or portrait/reputation; or engaging in sexualization or exploitation involving children.

l Misleading others or lacking transparency in the use of AI, such as falsely representing non-AI-generated output as human-generated.

l Using output involving an individual, without human review, in decision-making scenarios that may have legal or material impacts on such an individual, such as decisions regarding credit, education, employment, housing, insurance, legal matters, and healthcare.

l Using the Service to provide advice that shall be rendered by professionals (such as lawyers or doctors) without the corresponding professional qualifications or service credentials.

Use Policy. You shall also comply with the "Use Policy" when using this Service. This policy explains how you should use our Service and products.

Third-party service and software. Our Service may include or integrate third-party software, products, or services, which are governed by their own terms, and for which we assume no liability. Our software may include open-source software governed by its own licenses.

 

Limitations of AI

Qwen create studio products and their services represent a new technology. Such technology is still continuously improving, and, like many popular artificial intelligence systems on the market, Qwen create studio's outputs are inherently unpredictable. Its outputs may include content not specified in the input while excluding content that was specified, and may occasionally produce inaccurate, inappropriate, or offensive information. Such information does not reflect the views of the Company. Despite our best efforts, due to objective limitations in the current stage of scientific and technological development, we cannot guarantee the truthfulness, accuracy, or reliability of Qwen create studio's outputs. Please carefully review and verify any information that you deem important.

We enable Qwen create studio to perform real-time searches on the internet to obtain up-to-date and accurate information, thereby reducing the risk of hallucinations that may arise from relying solely on the model's static training data. Specifically, during your conversation with Qwen create studio, if the system detects your intent to perform an online search or if you actively choose the online search function, this Service will automatically retrieve information from publicly available third-party sources through non-human retrieval. This enables the model to gather additional information for better understanding and generating responses to your prompts. Qwen create studio will display the reference sources and related content on the response page. However, please note that the publicly available information (such as web pages) shown in the reference sources is produced by third parties, and the response is an automated intelligent synthesis generated by the large AI model based on its cross-domain knowledge and natural language understanding capabilities. This does not imply that our company endorses content or viewpoints expressed in the information from publicly available sources or in the responses. Moreover, even when reference sources are indicated, the responses may still contain errors.

You should not treat the output of the Service as the sole source of truth or factual information, nor should you treat such output as a substitute for professional advice. You are responsible for evaluating the accuracy and suitability of the output, including conducting human review and oversight, before using or sharing it.

 

Scope and Grant of Software License

Scope of Software

l Grant of software license. We grant you a personal, non-transferable, and non-exclusive license to the software, including applications for Qwen create studio products. In order to improve user experience and enhance Service offerings, we will continuously strive to develop new services and periodically provide you with software updates (which may take the form of software replacement, modification, feature enhancement, version upgrades, etc.).

l Reservation of software license. All other rights not expressly granted under this Agreement are reserved by us, and you must obtain our prior written permission to exercise any of these rights. Our failure to exercise any of the aforementioned rights does not constitute a waiver of such rights.

Uninstallation of Software

If you no longer need to use Qwen create studio products or need to install a new version of the software, you can uninstall it yourself. If you are willing to help us improve our product and Service, we would greatly appreciate your feedback on the reasons for uninstalling the software.

Intellectual Property and Other Rights

The intellectual property rights in the content provided by the Company in its Service (including but not limited to software, technology, programs, web pages, text, images, graphics, audio, video, charts, layout designs, and electronic documents) belong to the Company. The copyright, trademark rights, patent rights, trade secrets, and other intellectual property rights in the software underlying the Qwen create studio Service are all owned by the Company. Without the Company's permission, no person may use or transfer such content (including but not limited to monitoring, copying, distributing, displaying, mirroring, uploading, and downloading content from products and related services of Qwen create studio by any robot, spiders, and other programs or devices).

You may provide input content ("Input") to the Service and receive output content ("Output") generated based on the Input; the Input and Output are collectively referred to as "Content". You warrant that all text, images, documents, and other content input when using the Service are either originally created by you or lawfully authorized (including sublicense) by you, and that such content does not infringe upon intellectual property rights, the rights to portrait, reputation, name, and privacy, personal information rights and interests, trade secrets, or other legitimate rights and interests.

The intellectual property rights and/or related rights and interests in the content you input through the Service belong to you or the original rights holder. With respect to "Output", any rights, ownership, and interests (if any) in the output content by the Service are assigned to you in the context of your relationship with the Company. You acknowledge and authorize that, provided the content has undergone secure encryption processing, strict de-identification, and cannot be re-identified to a specific individual, we may use such content to provide, maintain, develop, and improve our Service, comply with applicable laws, regulations, and policies, enforce our terms and use policy, and ensure the security of our Service. Please rest assured that we will not use your "Input" content provided to the Service or the "Output" content obtained from the Service for model training purposes.

Similarity of content. Due to the nature of artificial intelligence, output content may not be unique, and different users may receive similar outputs from our Service. Your rights to the output content do not extend to the rights of others.

Under no circumstances shall you use, without authorization, any of the Company's trademarks, service marks, trade names, domain names, website names, or other distinctive brand features (collectively referred to as "Marks"), including "Qwen create studio". Without the Company's prior written consent, you shall not display, use, or otherwise exploit the aforementioned marks in any manner, whether individually or in combination.

Feedback. To the extent of any suggestions, recommendations, or other feedback (collectively, "Feedback") you provide regarding the Service or other Qwen create studio products or services, you hereby assign to the Company all rights (including all intellectual property rights), ownership, and interests in and to such feedback. Accordingly, we may use the feedback and any ideas, proprietary technology, concepts, techniques, and/or other intellectual property contained therein for any purpose without providing attribution or compensation to you. We are under no obligation to use any feedback.

 

Termination, Suspension, and Discontinuation

Termination. You may freely stop using our Service and delete your account at any time. We reserve the right to suspend or terminate your access to the Service, or delete your account, without prior notice, if we determine at our sole discretion that any of the following has occurred:

l You have violated this Agreement or our "Use Policy".

l We must do this in order to comply with legal requirements.

l Your use of the Service may pose risks or cause harm to Qwen create studio, our users, or any other person.

Appeal. If you believe your account was suspended or terminated in error, you may submit an appeal by contacting createqwen_support@qwen.com.

Service discontinuation. We may decide to discontinue the Service. In the event of such discontinuation, we will provide you with notice.

 

Disclaimer of Warranty

To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis, and your use of the Service shall be at your own risk. Except where prohibited by law, we, along with our affiliates and licensors, do not make any warranties of any kind (whether express, implied, statutory, or otherwise), and expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. Neither we nor our officers, directors, employees, or agents guarantee that the functions or features of the Service will be uninterrupted, error-free, or completely secure, nor do we guarantee that any defects will be corrected or that content will not be lost or altered. You understand and agree that artificial intelligence and machine learning are probabilistic, and their outputs may not accurately reflect real people, places, or facts; they may sometimes provide incomplete, inaccurate, or offensive information. Therefore, you accept that any risk associated with your use of the Service's outputs (including any content, materials, or output results) is borne by you, and you agree not to rely on such outputs as the sole source of truth or factual information, nor as a substitute for professional advice in legal, medical, financial, or other specialized fields.

The non-binding nature of outputs. You understand and agree that any outputs generated by this Service, particularly information that may appear to constitute an offer, promise, guarantee, or gift (such as promises of prizes, gifts, rewards, provision of specific services, or completion of a transaction), are automatically generated by algorithmic models without human intervention and may be fictional or erroneous. Such content does not reflect the Company's actual intent and does not constitute any legally binding offer or commitment to you or any third party. The Company will not fulfill any of the aforementioned non-genuine commitments automatically generated by this Service. We understand this may cause you inconvenience, but we ask for your understanding that we cannot assume responsibility for any issues arising from reliance on such unofficial information.

 

Limitation of Liability

To the fullest extent permitted by law, we, our affiliates, and licensors, are not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from to the use of or inability to use the Service or any part thereof, including but not limited to damages for loss of profits, goodwill, use rights, data, or other intangible losses, even if the Service provider has been informed of the possibility of such damages. Under these terms, our total aggregate liability to you shall in no event exceed the greater of: the amount (if any) you have paid us under this Agreement, or one hundred dollars ($100.00);

All limitations in this section apply only to the maximum extent permitted by applicable law. Since the laws of certain jurisdictions do not allow the exclusion of certain warranties or the limitation of specific damages, if the laws of your place of residence grant you additional statutory rights, our liability under these terms is limited only to the maximum extent permitted by such laws.

 

Compensation

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless us, our parent company, subsidiaries, affiliates, and our employees from and against any third-party claims, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees) arising out of or related to: (i) your use of the Service and output content; (ii) your input content or any materials you provide to us; (iii) your breach of this Agreement or applicable laws; or (iv) any activities attributable to your account.

Governing Law and Dispute Resolution

Unless otherwise expressly agreed in the "Supplemental Terms for Specific Regions" below, these terms apply to your use of the Service.

General Rules

Governing law. These terms and their subject matter, formation (conclusion), interpretation, and performance shall be governed by Singapore law (excluding its conflict of laws rules).

Amicable negotiations. Any dispute arising out of or in connection with these terms (including any question regarding their existence, validity, or termination) shall first be resolved through amicable negotiations between the parties. The negotiation period shall be thirty (30) days, commencing from the date on which one party delivers a notice of dispute to the other party through our published customer service channels (such as in-app support or email).

Default dispute resolution method (Singapore arbitration)  Unless otherwise provided in the "Supplementary Terms for Specific Regions", if the dispute remains unresolved upon expiry of the negotiation period, it shall be submitted to and finally resolved by arbitration at the Singapore International Arbitration Centre (SIAC) in accordance with its arbitration rules in effect at the time; such rules are deemed incorporated into these terms by reference.  The seat of arbitration shall be Singapore; the arbitral tribunal shall consist of one (1) arbitrator; and the language of arbitration shall be English. The arbitral award shall be final and binding upon both parties.

Reservation of mandatory consumer rights  Notwithstanding any other provision herein, these terms do not affect your rights or remedies under the mandatory consumer protection laws applicable in your place of habitual residence or the jurisdiction where you use the Service. Where any provision of these terms conflicts with such mandatory provisions, the mandatory provisions shall prevail to the extent of the conflict, and these terms shall be modified to the minimum extent necessary to ensure enforceability.  Where applicable law grants consumers the right to choose a dispute resolution method, a right of withdrawal, or other statutory rights (e.g., the right to seek relief before a court or competent authority in their place of residence, or to rescind a pre-agreed arbitration arrangement), you may exercise such rights in accordance with the law, and these terms shall not restrict such rights to the extent of any conflict.  Furthermore, these terms do not limit your right to file complaints, reports, or seek administrative remedies with the competent authorities as permitted by law.

Supplementary Terms for Specific Regions

These terms apply when you are located in or ordinarily reside in the following countries/regions during your use of this Service; in the event of any conflict with the "General Rules", these supplementary terms shall prevail.

Mexico  If you use the Service in Mexico: These terms and their subject matter, formation (conclusion), interpretation, and performance shall be governed by the federal laws of Mexico. Any dispute not resolved after the expiration of the amicable negotiation period shall be submitted to the competent courts of Mexico for resolution.  Language precedence: To comply with Mexican consumer protection requirements, the Spanish version of these terms shall prevail; versions in other languages are for reference only.

Brazil  If you use the Service in Brazil: These terms and their subject matter, formation (conclusion), interpretation, and performance shall be governed by Brazilian law. Any dispute not resolved after the expiration of the amicable negotiation period shall be submitted to the competent courts of Brazil for resolution (to the extent permitted by law, judicial arrangements that are more convenient for the consumer, such as the courts of the consumer's domicile or residence, shall take precedence).  Language precedence: The Portuguese version of these terms shall prevail; versions in other languages are for reference only.

Indonesia  If you use the Service in Indonesia: These Terms and their subject matter, formation (conclusion), interpretation, and performance shall be governed by Indonesian law. Any dispute not resolved after the expiration of a friendly negotiation period shall be submitted to the competent courts of Indonesia or resolved in accordance with the procedures of a consumer dispute resolution mechanism established by law.  Where permitted by applicable law and expressly agreed upon separately by you and us, disputes may also be submitted to the Badan Arbitrase Nasional Indonesia (BANI) for arbitration in accordance with its rules in effect at the time, with the seat of arbitration in Jakarta, and the language of arbitration shall be English. If enforcement of an arbitral award is required in Indonesia, both parties agree to cooperate in completing the necessary registration/enforcement procedures to the extent permitted by applicable law.  Language precedence: We will provide users in Indonesia with an Indonesian version of these terms. If other language versions are provided for reference and any inconsistency or discrepancy in interpretation arises between versions, the Indonesian version shall prevail.

Copyright Complaints

If you believe your intellectual property rights have been infringed and such content is accessible through this Service, you agree to first notify our copyright agent as instructed below or complete [this form] (hyperlink). Where feasible, we may, at our discretion, remove or disable access to content that we determine violates these terms or is suspected of infringement, and terminate the accounts of repeat infringers.

You may contact our copyright agent via email: Recipient:【Legal Department】, Email:【legal@qwen.com】.

Written claims of copyright infringement must include all of the following information:

l Handwritten or electronic signature of the authorized agent of the copyright owner;

l Description of the copyrighted work you claim has been infringed;

l A description of the specific location of the allegedly infringing material on the website (to enable us to locate it);

l Your address, phone number, and email address;

l A statement issued by you declaring that you honestly believe the disputed use was not authorized by the copyright owner, its agent, or the law;

l A statement issued by you declaring that the information stated above in the notice is accurate and confirming that you are either the copyright owner or authorized to act on behalf of the copyright owner, with acknowledgment that you may be subject to penalties for perjury if false.

 

General Terms

Assignment. No rights or obligations under these terms may be assigned or transferred by you, and any such attempt shall be void. We may assign or transfer our rights or obligations under these terms to any affiliate, subsidiary, or successor in interest to any business related to our Service.

Amendments to this Agreement. The Company may modify the terms of this Agreement from time to time due to changes in legal or regulatory requirements, the need to protect consumer rights and interests, or the need to optimize Qwen create studio's business model and service offerings. When material changes are made to this Agreement, the "Effective" date at the top of this page will be updated. Your continued use of the Service after any such amendment constitutes your acceptance of the updated Service Agreement. If you do not agree with any part of this Agreement or any future terms of service, please do not access or use (or continue to access or use) the Service.

Composition of this agreement. Due to the rapid development of the internet and artificial intelligence industries, the terms set forth in this Agreement between you and us cannot fully enumerate or cover all rights and obligations between you and us, and existing provisions may not fully meet future developmental needs. Therefore, Qwen create studio supplements and refines these provisions through its "Use Policy", terms of use for certain service modules, and separate rules. All such documents constitute an integral part of this Agreement, are inseparable from it, and carry the same legal effect. Your use of Qwen create studio or related services shall be deemed as your acceptance of all the aforementioned agreements. 

Validity of terms. If any term of this Agreement is held to be void, invalid, or unenforceable, such term shall be deemed severable and shall not affect the validity or enforceability of the remaining terms of this Agreement.

Export controls and economic sanctions (trade controls). You understand and agree that your access to and use of the Service (including, without limitation, submitting any input to the Service, obtaining any output from the Service, and downloading, using, or receiving any software, technology, data, or materials related to the Service) may be subject to applicable export control and economic sanctions laws and regulations (collectively, "Trade Control Laws"). Trade Control Laws may include (without limitation) laws and regulations of the jurisdiction(s) where the Service or the associated generative AI model/server is located (which may include the United States), as well as the jurisdiction(s) from which you access, use, or receive the Service. You shall be solely responsible for compliance with all Trade Control Laws applicable to you. You represent, warrant, and agree that you will not, directly or indirectly, use the Service for any of the following:

l Comprehensively sanctioned/embargoed regions: Using this Service, or providing benefits therefrom, in any country or region subject to comprehensive sanctions or embargoes under applicable trade control laws;

l Restricted parties: Providing the Service to, benefiting, or permitting access to/use of the Service by any individual or entity included on restricted or prohibited trade lists under applicable trade control laws;

l Prohibited/restricted uses: Using this Service for any end use prohibited or restricted under applicable trade control laws, or to circumvent, violate, or assist others in circumventing or violating trade control laws;

l Export/transfer restrictions: Exporting, re-exporting, transferring, providing, or otherwise making this Service or its associated technology/materials (or any derivatives thereof) accessible to the aforementioned restricted regions or restricted parties, or for the aforementioned prohibited/restricted uses without obtaining prior licenses, approvals, or authorizations from the applicable government (if required).

We reserve the right, to the extent permitted by law, to take measures, including restricting, suspending, or terminating your access to and use of the Service, if we reasonably determine that doing so is necessary to comply with trade control laws or as required by a competent authority, and we may request that you provide reasonable information or declarations relevant to compliance.

Contact details. For questions regarding this Agreement, please contact us at legal@qwen.com. Any inquiries about the service may be sent to createqwen_support@qwen.com.