Qwen Cloud Website Terms of Use

Updated: April 1, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

These Terms of Use (this “Agreement”) describe the terms and conditions applicable to your access and use of the Qwen Cloud website, currently located at URL: www.qwencloud.com (referred to as the “Website” hereinafter). This document is a legally binding agreement between you as a user of the Website (referred to as “you” or “your” hereinafter) and Intelligent Cloud Computing (Singapore) Private Limited and/or its affiliates (referred to as “we,” “us,” “our” or “Qwen Cloud” hereinafter) as the provider of the Website.

1. Application and Acceptance of the Terms

1.1 Your use of the Website is subject to these terms and conditions contained in this Agreement as well as those incorporated by reference, including (a) the Qwen Cloud Website Privacy Policy; and (b) all rules and policies as adopted and published on the Website from time to time(collectively, the “Terms”).

1.2 By accessing and using the Website, you agree to accept and be bound by the Terms. Please do not use the Website if you do not agree to and accept all of the Terms. You acknowledge and agree that we may amend any Terms at any time by posting the relevant amended and/or restated Terms on the Website. Unless otherwise noted by us, material changes to the Terms will become effective 15 days after they are posted, except if the changes apply to new services, new functions, or are required for compliance of applicable law in which case they will be effective immediately or on a date as specified by us. By continuing to use the Website after such changes become effective, you agree to be bound by the amended and/or restated Terms.

1.3 The Website provides access to a variety of resources, products and services (collectively, the “Services”). When you use any current or future Services, you will also be subject to separate agreements, whether online or offline, with us, our affiliates, or third parties, governing your use of such Services (collectively, “Additional Agreements”). If there is any conflict or inconsistency between the Terms and the Additional Agreements, the Additional Agreements shall take precedence over the Terms only in relation to the portion of the Services governed by the conflicting Additional Agreements.

1.4 You acknowledge that we have established and will establish relationships with third parties to offer you the benefit of their products and services (“Third-Party Services”). We may provide access to such Third-Party Services through hyperlinks from the Website or through “co-branded” sites (collectively, “Third-Party Websites”). You may be required to provide data and information (including personal information) and/or execute additional agreements to access or use such Third-Party Websites. Unless otherwise noted by us, these Terms do govern your access and use of any Third-Party Website, and we have no control over data and information you submit to Third-Party Websites. Your access and use of Third-Party Websites are solely at your own risk.

1.5 If you’re a minor (which is under the age of 18 in most jurisdictions) in any applicable jurisdiction, you must have your parent or legal guardian’s permission to register and use an Account. Please have your parent or legal guardian read these Terms with you. If you’re a parent or legal guardian, and you allow your child to register and use an Account, then these Terms apply to you and you’re responsible for your child’s activity via the Account.

1.6 We shall have the right to assign and/or novate any part of or all of the Terms (including any of our rights, titles, benefits, interests, and obligations and duties in the Terms) to any person or entity (including any affiliates of us). We may provide written notice to you of such novation (which may be by posting on the Website), and you hereby irrevocably agree and consent to any such novation, whereupon we shall be released and discharged from all of our obligations under these Terms, as well as all claims, actions and demands arising under these Terms up to the time of such novation.

1.7 You may not assign, in whole or in part, any of the Terms to any person or entity.

2. Use of the Website

2.1 As a condition of your access to and use of the Website, you agree that you will comply with any and all applicable laws and regulations and these Terms.

2.2 You agree that you will not, in connection with your access to and use of the Website:

a) violate any applicable law or regulations (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising), or engage in any fraudulent, deceptive, or misleading conduct, including cheating, impersonating any person or entity, or misrepresenting your affiliation;

b) infringe or otherwise abet or encourage the infringement or violation of any third party’s Intellectual Property Rights (as defined below) or other proprietary right or rights of publicity and privacy or other rights recognized at law;

c) impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity or otherwise engage in fraudulent representations or conduct;

d) use the Website in a way that poses a security or system stability risk to the Website or any third party; or

e) use the Website in a way that subjects, or will subject, us or our affiliates to liability.

2.3 You agree that you will not:

(a) copy, reproduce, download, re-publish, sell, distribute, resell or commercially exploit any information, text, images, graphics, video clips, sound, directories, files, databases, listings, or other content (“Materials”) obtained from the Website;

(b) systematically retrieve Materials from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes);

(c) upload, post, transmit or otherwise make available on the Website any Materials that are defamatory, obscene, abusive, invasive of privacy, or offensive;

(d) use any Materials that infringe or misappropriate the Intellectual Property Rights (as hereinafter defined) or other proprietary rights of any party; or

(e) use any Materials for a purpose not expressly permitted by the Terms or the Additional Agreements.

2.4 You agree that you will not:

(a) attempt to undermine the security or integrity of, or gain unauthorized access to, any computer or communication systems, network, software application, or networks and computing devices related to the Website and/or any other user (each a “System”);

(b) monitor data or traffic on any System;

(c) probe, test, or scan the vulnerability of any System or breach any security or authentication measures used in connection thereto;

(d) forge TCP-IP packer headers, e-mail headers, or otherwise falsify your identity or the origin of any communication; or

(e) conduct any crawling, scraping or data-mining of any System;

(f) engage in any denial of service (DoS) attacks, distributed denial of service (DDoS) attacks, or any other forms of network attacks, or otherwise interfere with the proper functioning of any System, including mail/news-bombing, broadcast attacks, flooding, and any other relevant network interference techniques;

(g) operate any network services, such as open proxies, open mail relays, open recursive domain name servers, and etc;

(h) distribute, send, or facilitate the sending or any unsolicited electronic commercial messages, or engage in any form of spamming activities in breach of any applicable law and regulations; or

(i) otherwise do any act or thing which, in the sole opinion of us, constitutes network abuse of any System.

2.5 You acknowledge and agree that by disclosing and/or submitting any Materials to us, you warrant that you have the full power, legal capacity and authority to disclose and/or submit such Materials, and that the use of such Materials in accordance with these Terms of Use shall not expose us to any claim, liability, or prosecution.

2.6 In addition to the matters set out in the Privacy Policy in relation to personal data, you agree as follows in relation to any data or information (other than personal data) that you provide to us or we collect from you for processing, storage, hosting or any other purposes in connection with the use of the Website and your purchase and use of our Services via the Website (“Data”), including for example Data provided at registration, Data we record pertaining to your activities, and any additional Data provided voluntarily by you,

(a) You acknowledge and agree that we may in our commercial discretion transfer Data to, or have Data stored or processed by, our affiliates and sub-contractors, including those located in other jurisdictions.

(b) You acknowledge and agree that any such overseas transfer, storage and/or processing of Data is necessary for the provision of the Website and the Services to you and you consent to the same. You further agree and consent to our processing of Data on your behalf pursuant to these Terms of Use and/or any Additional Agreement and you appoint us to perform any such Data transfer to any such jurisdictions and to store and process such Data in connection with our provision of the Website and the Services.

(c) You further acknowledge and agree that we may disclose Data to any third parties if: i) you consent to such disclosures, either explicitly or implicitly; ii) as otherwise provided in the Terms or in accordance with your other agreement(s) with us, or iii) as required by and to comply with applicable law, legal process or lawful government requests, or in connection with any claims or potential claims brought against us or our shareholders, subsidiaries or affiliates.

2.7 You agree and acknowledge that we have the sole discretion to designate from time to time the domain names or URLs for accessing the Website and/or the Services. You shall be solely responsible for implementing any changes necessary from time to time for your systems to interface with the same at your sole cost and expense.

3. Membership Accounts

3.1 You understand that you must register as a member and open an account (“Account”) on the Website in order to access and use some or all of the Services.

3.2 You shall be solely responsible for (i) maintaining the confidentiality of your Account credentials (such as your user name and password) and (ii) for all activities that occur under your Account. You acknowledge that sharing of your Account with other persons or otherwise allowing any third parties to use your Account may cause irreparable harm to us. You shall indemnify us against any loss or damages (including but not limited to loss of profits) suffered by us as a result of such sharing of your Account. You hereby undertake to notify us immediately of any unauthorized use of your Account, user ID or password or any other breach of security. You further agree that we shall not be liable to you, your affiliates or any third party, for any loss or damages arising from unauthorized use of your Account.

3.3 You agree to:

a) provide true, accurate, current, and complete information about yourself, your business, and any other information as may be requested by us;

b) maintain and promptly amend all information you provide to us to keep it true, accurate, current, and complete; and

c) provide any additional information to us in the time frame requested by us in connection with customer service, risk control, fraud prevention and compliance procedures.

3.4 You shall not sell, transfer, or sublicense your Account to others without our prior written consent.

3.5 You acknowledge that we and our affiliates operate and/or may operate in the future additional websites, applications, or digital services, including but not limited to the website currently located at the URL www.alibabacloud.com (collectively referred to as the “Associated Platforms”).

a) To facilitate this unified login experience, you authorize us and our affiliates to share and process your account identification data (such as user ID, email address, and login status) among all Associated Platforms. This data sharing is strictly limited to the purposes of identity verification, account security, and providing a seamless user experience.

b) You further authorize us and our affiliates to synchronize all information relating to your Account, including but not limited to your Account profile, security settings, and authentication status across all Associated Platforms, in which case any changes made to your Account (including but not limited to password resets, email updates, etc.) on one platform will also apply to all other Associated Platforms.

c) Notwithstanding the foregoing, you acknowledge and agree that the implementation, maintenance, modification, or termination of the unified account ecosystem described above is solely at our discretion. We reserve the right to:

i) decide whether to include any specific current or future platform in the unified system; ii) modify the scope, features, or rules of the unified account system at any time; or iii) discontinue the unified account system entirely or for specific platforms after providing reasonable notice to you. You expressly waive any right to claim damages, breach of contract, or any liability against us arising from the foregoing circumstances.

3.6 We may in our sole discretion refuse to register your Account. Without prejudice to the generality of the foregoing, we may refuse to do so if your Account was previously terminated due to a breach of any of these Terms or any Additional Agreement;

3.7 Without prejudice to our other rights and remedies, we may immediately suspend or terminate your Account, or restrict your rights thereto, upon notice if, in our sole opinion, you:

a) breach these Terms or any Additional Agreement; or

b) become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.

4. Limitation of Liability

4.1 To the maximum extent permitted under applicable laws, the Website is provided “as is”, “as available” and “with all faults”, and we hereby expressly disclaim any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose, and non-infringement, or as to the Website being uninterrupted, error free, free of harmful components, secure, or not otherwise causing damage or loss of functionality or data. To the maximum extent permitted under applicable laws, we make no representations or warranties on the validity, accuracy, correctness, reliability, quality, stability, completeness or currency of any information provided on or through the Website; and we make no representations or warranties of any kind concerning any Services displayed on the Website. No advice or information, whether oral or written, obtained by you from us shall create any warranty not expressly stated herein. Save only for any warranties, representations, conditions and undertakings by us expressly set forth in this Agreement, we hereby exclude all other warranties, representations, conditions and undertakings, express or implied, to the maximum extent permitted under applicable laws.

4.2 You hereby agree to indemnify and hold us and our affiliates, directors, officers and employees harmless from and against any and all losses, claims, liabilities which may arise from your use of the Website (including but not limited to the registration and use the Account, the display of your information on the Website, the submission of unlawful materials to the Website, and etc.) or from your breach of any of the Terms. You hereby further agree that we are not responsible and shall have no liability to you, for any material posted or submitted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate with us in asserting any available defenses and indemnify and hold us harmless against the reasonable legal fees incurred by us in that regard.

4.3 To the maximum extent permitted under applicable laws, we shall not be liable to you for any special, direct, indirect, punitive, incidental or consequential damages, including but not limited to damages for loss of profits or savings, business interruption, loss of information.

4.4 We shall not be liable to you for any damages whatsoever, whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following:

(a) your use or inability to use the Website; any defect in goods, samples, data, information or services purchased or obtained from you or any other third party through the Website;

(b) your violation of any third party rights, or claims against you by any party that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by any third party claimants;

(d) your statements or conducts.

5. Force Majeure

Unless otherwise provided in the Additional Agreements, under no circumstances shall we be held liable for any delay, failure or disruption in connection with the Website or the Services resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer failures, computer viruses, cyber-attacks, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

6. Notice and Procedure for Making Claims of Copyright Infringement

6.1 If you believe that your work has been copied in a way that constitutes copyright infringement, you may provide written notice to us with full details as prescribed in the Singapore Copyright Act, Cap 63, to be submitted to our designated representative, as follows:

Qwen Cloud

Attn: Legal & Compliance

31/F, Tower One, Times Square

1 Matheson Street, Causeway Bay

Hong Kong

6.2 We will only process notices in the English language that comply with the Singapore Copyright Act, other applicable laws and these Terms. Any notices that do not comply with the above will be rejected.

6.3 Upon receipt of a compliant notice of infringement, we will duly consider all infringement notices in the above manner and may take further steps depending on the nature of the alleged infringement described in the notice, which may include the matters described in the Singapore Copyright Act as applicable to network service providers. You agree that you shall not take any legal action or exercise any legal remedy you may have against us in respect of any infringing material, unless you have first given us the infringement notice and sufficient opportunity to remove the infringing material, and thereafter we refuse or fail to remove the infringing material within a reasonable time. Where we remove the infringing material in response to your infringement notice, you agree not to exercise and you hereby waive, any right of action against us under applicable law which you may have in respect of any infringing material appearing on our Services prior to such removal by us.

7. Intellectual Property Rights

7.1 All title, ownership and Intellectual Property Rights in the Website shall remain with us and our affiliates. “QWEN CLOUD”, “QWEN”, “ALICLOUD”, “ALIYUN”, “ALIBABA” and related icons and logos are registered trade marks or service marks of us and our affiliates in various jurisdictions and are protected under applicable copyright, trade mark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

7.2 “Intellectual Property Rights” shall mean:

(a) all rights, title and interest in and to all intellectual property rights, including any and all copyrights, patents, trade marks, service marks, logos, get-up, trade names, internet domain names, rights in designs, rights in computer software, database rights, semi-conductor topography rights, utility models and rights in know-how, in each case whether registrable or not, and including any applications for registration, and all rights or forms of protection having equivalent or similar effect anywhere in the world, and across all platforms and mediums whether now known or in the future invented;

(b) all rights under licences, consents, orders, statutes or otherwise in relation to any of the rights referenced in sub-paragraph (a) above;

(c) all rights of the same or similar effect or nature as or to those in sub-paragraphs (a) and (b) which now or in the future may subsist;

(d) all rights to income, royalties, damages, claims and payments now or hereafter due or payable with respect thereto; and

(e) all rights at law or in equity to sue for past or future infringements of any of the foregoing rights.

8. General

8.1 The Terms constitute the entire agreement between you and us with respect to the accessing and using of the Website, superseding any prior written or oral agreements in relation to the same subject matter herein.

8.2 You and we are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.

8.3 If any term herein is adjudicated by a court or tribunal of competent jurisdiction to be void or unenforceable, the validity or enforceability of the remainder of the terms herein shall remain in full force and effect.

8.4 Our failure to enforce any right or failure to act with respect to any breach by you will not waive our right to act with respect to subsequent or similar breaches.

8.5 You shall not delegate, assign, sub-license or sub-contract any of the rights and/or obligations under these Terms to any third party without our prior written consent.

8.6 Unless a right or remedy is expressed to be an exclusive right or remedy, the exercise of it by either party is without prejudice to either party’s other rights and remedies at law and/or in equity.

8.7 Save for our affiliates, a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act (Cap. 53 B) (Rev Ed 2002) to enforce these Terms.

9. Governing Law and Dispute Resolution

9.1 The Terms shall be governed by the laws of Singapore without regard to its conflict of law provisions.

9.2 Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 3 arbitrators. The language of the arbitration shall be English. The law governing this arbitration agreement shall be the laws of Singapore.