Terms of Use

 

April 7th,2026

Welcome to the products and services of FlyAI Open Platform (the “Platform”), provided by MasterTours Pte. Ltd. (“MasterTours”, “we”, “us”, or “our”).

 

Drawing on deep, real-world experience in the travel industry and innovative exploration in the field of artificial intelligence, we look forward to sharing with you, through this Platform, product and technical capabilities that are better aligned with native AI Agents, and to driving the industrial application of emerging technologies.

 

We uphold the principle of “AI for Good,” and coordinate development with safety. We believe that appropriate rules are a prerequisite for a healthy environment. Therefore, when you use the Platform’s products and services, you must comply with the following terms:

 

1. Account Registration

You must register an account to access certain functions of the Platform. You may complete registration by using one of the following methods:

(a) submitting information such as your email address, verification code, or a self-set password; and/or

(b) signing up or logging in via a third-party account, such as your Google account or GitHub account (each, a “Third-Party Account”), if such option is made available on the Platform.

 

Thereafter, you may log in with such account to use the Platform. Before you actually request to invoke the product and technical capabilities made available on the Platform, you must also complete verification for your account. Please keep your account password, verification code, and other authentication information properly.

 

If you choose to use a Third-Party Account, you authorize us to receive and use information from the relevant third-party provider as permitted by your settings with that provider and applicable law. Your use of any Third-Party Account is subject to the terms and policies of the relevant provider, and we are not responsible for such provider’s services.

 

At present, we only open registration to individual developers who are 18 years of age or older, and we will open registration to enterprise-level developers when conditions are appropriate.

 

2. Services

The product and technical capabilities currently made available on the Platform shall be subject to what is displayed on the Platform pages (which may include open-source algorithm models, AI agents, MCP, and Skills, etc.). Due to technological iteration and changes in the legal and regulatory environment, we may from time to time update, optimize, or even remove certain product and technical capabilities.

 

You understand that, due to objective limitations at the current stage of technological development, although we continuously optimize algorithm models and introduce necessary safety filtering and even human review mechanisms, these product and technical capabilities and the resulting outputs may still contain errors, omissions, or inconsistencies with actual circumstances, and are provided for reference only. If you use these product and technical capabilities to provide services to your users, you must provide them with prior written notice that they should not treat the outputs as the sole basis for decision-making or as professional opinions in any specific field.

 

2.1 Third-Party Booking Links and Third-Party Services

Certain AI capabilities on the Platform may provide recommendations for hotel, vacation, and/or flight booking options and may display such recommendations in the form of links or redirections to third-party websites, apps, or services (each, a “Third-Party Service”).

 

Third-Party Services are provided by third parties under such third parties’ own terms of use and privacy policies, and we do not control, endorse, or assume responsibility for Third-Party Services, including their content, availability, pricing, booking terms, fulfillment, cancellations, refunds, disputes, or data practices.

 

Your decision to access or use any Third-Party Service is voluntary and at your own discretion and risk. You are responsible for reviewing and complying with the applicable third-party terms of use and privacy policy, as well as any applicable laws and regulations, when using any Third-Party Service.

 

You may contact our support team via email at flyai-open@alibaba-inc.com. We will, within our capabilities, respond to your inquiries and requests for assistance.

 

3. License and Restrictions

We currently provide free services to individual developers. For fairness in resource sharing, we may limit your quota for invoking product and technical capabilities within a certain period. We reserve the right to adjust fee standards and usage quotas, but will, to the extent possible, make an advance public announcement.

 

We expect you to use the Platform for personal research and learning purposes and for the purpose of promoting technological development. If you intend to apply the product and technical capabilities invoked from the Platform for commercial or profit-making purposes, you understand that we do not promise that such product and technical capabilities meet commercial standards. Any disputes, controversies, or legal liabilities arising therefrom shall be handled and borne by you.

 

You must not use the Platform to input or disseminate illegal or harmful information, nor engage in activities that endanger the security of the Platform. If you violate applicable laws or this Agreement, we will restrict or prohibit your continued use of the Platform.

 

4. Data Ownership and Intellectual Property

If, when using the Platform, the content you provide or input to us may involve others’ personal rights, property rights, intellectual property rights, or other interests, you must ensure that you have obtained the consent of the relevant rights holders. To the extent permitted by applicable law, you may obtain the rights, title, and interest (if any) in the inputs and outputs.

 

For the purposes of complying with applicable laws, ensuring Platform security, and promoting technological advancement, you understand and agree that, after processing through security encryption techniques, strict de-identification, and in a manner that makes it impossible to re-identify any specific individual, we have the right to use records of your or your users’ use of the Platform, as well as inputs and outputs, for purposes including Platform optimization and machine learning, algorithm model training, statistical analysis, troubleshooting, and security risk control.

 

Unless expressly provided otherwise in this Agreement, we or the relevant rights holders do not transfer or license to you any intellectual property rights or the right to apply for such rights.

 

5. Updates

For Platform management needs, we may update this Agreement at any time and notify you through methods such as publication on the Platform pages. If you do not agree to the updated Agreement, you are advised to stop using the Platform. If you continue to use the Platform, we will deem that you have agreed to the updated Agreement.

 

6. Third Parties

If you invoke the product and technical capabilities provided by the Platform to provide services to your users, you must provide them with written notice of any contents in this Agreement that may limit their rights.

 

For the avoidance of doubt, any Third-Party Service (including any hotel, vacation, and/or flight booking service accessed via a link from the Platform) is provided by a third party under such third party’s terms and policies, and your users’ use of such Third-Party Service is between them and the third party.

 

7. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws and regulations of Singapore, excluding any conflict-of-laws rules.

 

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 3 arbitrators. The language of the arbitration shall be English.The law governing this arbitration agreement shall be laws and regulations of Singapore.