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QwenNote Subscription Service Agreement

Introduction

By checking or tapping to indicate your consent, or by completing payment for a subscription, you are deemed to have read and agreed to all terms of this Agreement.
This Agreement is entered into between you and DingTalk (Singapore) Private Limited (registered address: 51 Bras Basah Road, #03-06 Lazada One, Singapore 189554, "we", "us" or "our") and governs the QwenNote Subscription Service (the "Subscription Service"). This Agreement supplements the QwenNote Terms of Service and the QwenNote Privacy Policy; in the event of any conflict with respect to the Subscription Service, this Agreement prevails.

1. Definitions

1.1 QwenNote / the Service: the intelligent note-taking service developed and operated by us, including the app, website and other components.
1.2 Subscription Service: the various subscription plans offered through the in-app purchase page, as displayed on the product interface.
1.3 Product Interface: the purchase page, benefits page, billing page, subscription management page and other pages actually displayed within the Service when you purchase or use the Subscription Service.
1.4 Subscription Period: the service period you select at the time of purchase, commencing upon successful payment.
1.5 Usage Quota: the limits included in certain plans, such as transcription minutes or feature usage counts.

2. Subscription Service Content

2.1 The specific plans, benefit content, usage quotas, feature scope and applicable conditions of the Subscription Service are all as displayed on the product interface.
2.2 The Subscription Service may cover the following features (the features available to you and their scope are as displayed on the product interface for the plan you purchased):
a. device registration and use across multiple devices;
b. audio transcription and speaker identification;
c. generation of meeting minutes, summaries and analysis;
d. AI Q&A and assistance based on your notes;
e. storage, editing, viewing, sharing and deletion of notes and attachments.
2.3 We will continuously improve the Subscription Service and may adjust or update the benefit content from time to time, and will inform you of such adjustments or updates via the product interface, notifications or other means. Benefits expressly committed to you for your current subscription will not be reduced by such adjustments.
2.4 Usage quotas may be used only within the Service; they are non-transferable, non-exchangeable for cash, and carry no monetary value. Their validity period and carry-over rules are as displayed on the product interface.

3. Purchase and Billing

3.1 Your order takes effect upon successful payment, and the Subscription Service becomes active after payment is completed.
3.2 We may adjust the prices of the Subscription Service and will notify you in advance through the product interface, notifications or other reasonable means. Price adjustments do not affect your current subscription already purchased; renewals (including auto-renewal) and new purchases are subject to the adjusted prices. If you do not agree with the adjusted prices, you may stop renewing.
3.3 We may from time to time offer discounts and other promotional measures, subject to the rules of the applicable campaign; purchases completed before a promotion applies are not eligible for price-difference refunds.
3.4 Auto-renewal (if you enable it):
a. by enabling auto-renewal, you authorize us or our payment channels to automatically charge, on the billing date and at the price displayed on the purchase page, the fee for the next Subscription Period, until you cancel;
b. you may turn off auto-renewal at any time before the billing date through the subscription management page in the Service or through your payment channel (such as your device system account's subscription settings); to avoid being charged, please turn it off at least 24 hours before the billing date;
c. if an auto-renewal charge fails, we may retry at a later time or temporarily suspend the Service accordingly, as indicated on the product interface.
3.5 If the subscription is not renewed upon expiry, the subscription benefits automatically cease.
3.6 Prices may be tax-inclusive or tax-exclusive, as displayed on the purchase page and billing screen.
3.7 You shall procure at your own cost the devices, network environment and other conditions necessary for using the Service.

4. Cancellation and Refunds

4.1 If you cancel or stop renewing on your own initiative, the fees for the current subscription period are non-refundable (except as otherwise provided by law); you may continue to use the subscription benefits until the end of the current Subscription Period.
4.2 For payments made through third-party payment channels (such as app stores), refunds are subject to that channel's refund policy and the applicable law of your jurisdiction.
4.3 If we terminate the Subscription Service for reasons attributable to us, we will refund the corresponding fees in proportion to the unused portion of the Subscription Period.
4.4 If the Subscription Service is suspended or terminated due to your breach of this Agreement or applicable law, fees already collected are non-refundable.

5. Account and Rules of Use

5.1 You shall keep your account, password and other credentials secure. Losses arising from improper safekeeping, deliberate disclosure or impersonation by others shall be borne by you; if you discover unauthorized use of your account, please notify us promptly.
5.2 Unless expressly permitted on the product interface or with our written consent, you may not transfer, rent or sell your account or subscription benefits to others.
5.3 You shall not:
a. resell or distribute the Subscription Service, or use it to provide similar services to third parties;
b. reverse engineer or decompile the Service, or attempt to obtain its source code, model parameters or system architecture;
c. circumvent or disrupt the Service's access controls, usage quotas, billing or security mechanisms;
d. remove, obscure or alter rights notices within the Service;
e. use the Service for illegal activities or to infringe the lawful rights of others.
5.4 Based on reasonable operational needs such as security, compliance, risk control or handling billing anomalies, we may take measures on your account including verification, feature restrictions or service suspension, and will notify you within a reasonable time as far as possible.

6. Service Changes, Suspension and Termination

6.1 The Service may be partially suspended for maintenance, upgrades, troubleshooting or similar reasons; we will endeavor to give advance notice via the product interface and to restore service promptly.
6.2 If we are genuinely unable to continue providing the Subscription Service due to business adjustments or similar reasons, we will notify you at least 30 days in advance and refund the corresponding fees in accordance with 4.3 of this Agreement.
6.3 If you materially breach this Agreement or applicable law, we may suspend or terminate the Subscription Service, with advance notice where possible.
6.4 Termination of this Agreement does not affect rights and obligations that arose before termination; you may export the notes and attachments created before termination within the period specified on the product interface, after which they will be handled in accordance with the QwenNote Privacy Policy.

7. Intellectual Property

This Agreement does not alter any existing rights of you or any original rights holder in the relevant content. The intellectual property rights in the Service and its software, interfaces, documentation and other materials belong to us or the respective rights holders; the rights in the content you input or upload to the Service (including audio, notes and attachments) belong to you or the original rights holder. You may use the subscription benefits only during the Subscription Period and only for the purpose of using the Service.

8. Limitation of Liability

8.1 We provide the Service with industry-standard technical capabilities and management measures, and make reasonable efforts to ensure stable operation.
8.2 If losses are caused to you for reasons attributable to us, our total liability for compensation shall not exceed the total fees you actually paid for the Subscription Service in the 12 months preceding the occurrence of the event giving rise to the claim.
8.3 This Section does not exclude or limit any liability that cannot be excluded or limited by agreement under applicable law.

9. Amendments and Notices

9.1 We may update this Agreement from time to time and will notify you in advance via the product interface, notifications or other means. Updates do not affect your current subscription already purchased. If you do not agree with the updated Agreement, you may stop renewing and continue using the Service until the end of the current period; if you continue to renew, you are deemed to accept the updated Agreement.
9.2 We may send you notices related to this Agreement and the Subscription Service through in-Service notifications, your registered email address or other means linked to your account.

10. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Singapore. Disputes arising from this Agreement shall first be resolved through friendly negotiation; failing that, they shall be submitted to a court of competent jurisdiction in Singapore. Where the law of your jurisdiction provides mandatory rules on jurisdiction over consumer disputes, those rules apply.

11. Special Terms for Japan

This Section applies only if you are located in Japan. Where this Section conflicts with other provisions of this Agreement, this Section prevails.
11.1 This Agreement is governed by the laws of Japan. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the Tokyo District Court.
11.2 Before you enable auto-renewal, the product interface will clearly display the billing date, subscription period, fee amount for each period and the cancellation method. You may cancel auto-renewal at any time using the method displayed on the product interface.
11.3 Damages caused by our intent or gross negligence, and bodily injury caused to you by us, are not subject to the liability cap under 8.2 of this Agreement. Nothing in this Agreement derogates from any rights conferred on consumers by Japanese law that may not be excluded or limited by agreement.

12. Contact



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