QWENWORK COOKIE POLICY
Effective Date: August 15, 2026
DingTalk (Singapore) Private Limited and its affiliates (collectively, “QwenWork,” “we,” “us,” or “our”) use Cookies and similar technologies in connection with your access to and use of QwenWork, including its websites, applications, software, and related services (the “Services”). This Cookie Policy explains what these technologies are, which ones we use, why we use them, and the choices available to you. It should be read together with the QwenWork Privacy Policy. Terms used but not defined in this Cookie Policy have the meanings given to them in the Privacy Policy.
1. What Are Cookies and Similar Technologies
1.1 Cookies are small text files that are stored on your device (such as your computer or mobile device) when you access or use the Services. Cookies help the Services operate securely and efficiently, for example by keeping you signed in, remembering your preferences, and understanding how the Services are used.
1.2 Cookies may be “session” Cookies, which are deleted when you close your browser, or “persistent” Cookies, which remain on your device until they expire or you delete them. Cookies may also be “first-party” Cookies, which are set by us, or “third-party” Cookies, which are set by providers that perform services on our behalf, such as security, content delivery, analytics, or advertising services.
1.3 In addition to Cookies, we and our service providers may use similar technologies from time to time, such as web beacons (small electronic images that help us deliver or read Cookies), software development kits (SDKs), and local storage. These technologies help us operate, secure, and improve the Services, for example by recognising your device, securing your sessions, and understanding how the Services are used. Unless we state otherwise, references to “Cookies” in this Cookie Policy include these similar technologies.
2. Cookies We Use
2.1 The Cookies currently used on the Services are set out below, grouped by category. Please note that the specific Cookies set on your device may vary depending on the features you use.
(a) Strictly Necessary Cookies
These Cookies are essential for the operation, login, and security of the Services, and cannot be disabled through the Services.
Cookie Name | Provider | Purpose | Retention Period |
token | First Party Cookie | Keeps you signed in and authenticates your requests while you use the Services. | 5 days |
ory_hydra_session | First Party Cookie | Maintains your authentication session when you sign in through third-party account authorisation. | Session |
__u | First Party Cookie | Keeps your real-time chat connection stable during your session. | Session |
acw_tc | First Party Cookie | Helps our web security services distinguish legitimate access from malicious traffic and protect the Services against attacks. | Session |
cdn_sec_tc | First Party Cookie | Supports rate limiting and protection against abusive traffic when content is delivered to you. | Session |
xlly_s | First Party Cookie | Helps route your requests through our content delivery network. | Session |
_c_WBKFRo | First Party Cookie | Helps distinguish humans from automated programs when you sign in or register, in order to prevent fraudulent activity. | Persistent |
phone_session | First Party Cookie | Temporarily stores your verified phone number when you sign in with an SMS verification code, and is deleted once sign-in is complete. | 10 minutes |
dingtalk_oauth_state | First Party Cookie | Security token that protects the DingTalk sign-in process against cross-site request forgery. | 10 minutes |
dingtalk_oauth_session | First Party Cookie | Temporarily maintains your authorisation status while you sign in with DingTalk. | 10 minutes |
dingtalk_oauth_phone_pending | First Party Cookie | Temporarily stores your progress while you link a phone number during DingTalk sign-in. | 10 minutes |
dingtalk_consent_pending | First Party Cookie | Temporarily stores your pending authorisation choice during the DingTalk consent process. | 10 minutes |
__cp | First Party Cookie | Keeps your real-time channel connection stable during your session. | Session |
(b) Preference Cookies
These Cookies are used to remember your settings and improve your experience. You can manage them through your browser settings.
Cookie Name | Provider | Purpose | Retention Period |
locale | First Party Cookie | Remembers your language preference so that the Services are displayed in your chosen language. | 365 days |
(c) Analytics Cookies
These Cookies are used to understand website traffic and usage patterns so that we can improve the Services. You can manage them through your browser settings.
Cookie Name | Provider | Purpose | Retention Period |
isg | First Party Cookie | Helps us measure usage of the Services and recognise returning devices. | Persistent |
tfstk | First Party Cookie | Helps us analyse how users navigate the Services and keep usage statistics accurate. | Persistent |
_ga | Google | Helps us understand how visitors use the Services by distinguishing unique users. | 2 years |
_ga_35L1RX239E | Google | Stores session statistics for Google Analytics on the Services, such as session counts and timestamps. | 2 years |
(d) Advertising and Marketing Cookies
These Cookies are used to measure the effectiveness of our advertising and marketing campaigns, for example by tracking how you reach the Services. They may be set by third-party providers such as Google and Volcano Engine. You can manage them through your browser settings.
Cookie Name | Provider | Purpose | Retention Period |
_gcl_au | Google | Stores information about the advertisement you clicked to reach the Services, so that we can measure the effectiveness of our advertising. | 90 days |
_tea_utm_cache_10000007 | Volcano Engine | Remembers the campaign or channel through which you reached the Services, so that we can measure the performance of our marketing. | Persistent |
3. How to Manage Cookies
3.1 You can manage or disable Cookies through your browser settings. Please note that if you block or disable certain Cookies, some functions of the Services may not work properly. In particular, disabling strictly necessary Cookies may affect login status, account security, or core service functionality.
3.2 To manage third-party analytics or advertising Cookies, you may also be able to use the settings or opt-out tools provided by the relevant third-party provider.
4. Changes to This Cookie Policy
4.1 We may update this Cookie Policy from time to time based on changes to the Services, legal requirements, or security needs. If we make material changes, we will provide notice by appropriate means in accordance with applicable law.
5. Contact Us
If you have any questions about our use of Cookies and similar technologies, please contact us at: dt_privacy@service.dingtalk.com.