Alibaba.com Pay平台技术服务协议

【审慎阅读】您在点击确认签署本协议之前，应当认真阅读本协议。请您务必审慎阅读、充分理解各条款内容，特别是免除或者限制责任的条款、法律适用和争议解决条款。免除或者限制责任的条款将以粗体加下划线标识，您应重点阅读。

【签约动作】当您签署本协议后，即表示您已充分阅读、理解并接受本协议的全部内容，并与Alibaba.com Pay平台达成一致，成为Alibaba.com Pay平台用户，使用Alibaba.com Pay平台服务。阅读本协议的过程中，如果您不同意本协议或其中任何条款约定，您应立即停止使用。

【协议关系】您使用本平台的前提是您已经拥有阿里巴巴国际站的账号并具备对外贸易经营者备案、进出口货物收发货人注册登记等进出口经营相应资质、且您的贸易外汇收支企业名录内且等级为A类。 因此您同意《免费会员资格协议》、《阿里巴巴国际站隐私权政策》、阿里巴巴国际站网站公布的《阿里巴巴国际站规则总则》等各项规则适用于本协议下的技术服务。如本协议内容与《免费会员资格协议》或阿里巴巴国际站规则有冲突，以本协议为准。

【主体信息】与您签约并履行本协议的主体为Alibaba.com  Singapore E-Commerce  Private Limited与阿里巴巴（中国）网络技术有限公司。本协议项下，Alibaba.com Pay平台经营者可能根据平台的业务需要由其关联公司向您提供部分服务，但上述安排不影响本合约主体。

一、 定义

1.1Alibaba.com Pay平台（以下简称“平台”）：指Alibaba.com  Singapore E-Commerce  Private Limited及其关联公司(包括但不限于阿里巴巴（中国）网络技术有限公司等）开发运营的为其客户提供的跨境贸易有关的单证管理、单证电子化、单证传输、智能录单、转单、收款和结汇服务等技术服务的平台（网址：【payment.alibaba.com】）。其中阿里巴巴（中国）网络技术有限公司凭借其在网络技术等方面的实力就平台提供技术支持。

1.2平台经营者：指Alibaba.com  Singapore E-Commerce  Private Limited。另外，阿里巴巴（中国）网络技术有限公司（平台经营者以下又称 “阿里巴巴”），就平台服务提供技术支持。

1.3关联公司：本协议下的“关联公司”，包括（1）子公司或控股公司；或（2）控股公司的子公司；或（3）以其他方式直接或间接控制另一实体、受控于另一实体或与另一实体共同受控的任何实体。

1.4用户：指符合本协议用户资格条件、注册并使用Alibaba.com Pay平台的法律主体（本协议项下又称“您”）

二、 账户注册与使用

2.1 用户资格

您确认在您开始使用平台服务前已具备对外贸易经营者备案、进出口货物收发货人注册登记、等法律法规要求的从事进出口经营的相关资质， 以及您的贸易外汇收支企业名录内且等级为A类，本平台会不时在平台更新相关资质要求， 以平台公布的资质要求为准。

2.2 账户说明

 Alibaba.com Pay平台只允许每个企业注册并使用一个平台账户。由于您的平台账户关联您企业的商业信息，您的平台账户仅限您的企业授权使用人使用。

2.3 账户安全规范

【账户行为责任自负】除平台存在过错外，您应对您账户项下的所有行为结果（包括但不限于在线签署协议、使用平台提供的跨境贸易相关服务等负责。

【日常维护须知】如发现任何未经授权使用您账户登录平台或其他可能导致您账户遭窃、遗失的情况，建议您立即通知平台。您理解平台对您的任何请求采取行动均需要合理时间，且平台应您请求而采取的行动可能无法避免或阻止侵害后果的形成或扩大，除平台存在法定过错外，平台不承担责任。

三、平台服务及规范

3.1服务概况

您可以在平台上自行进行在线协议签署并使用由平台提供与跨境贸易履约相关的技术服务，包括对接合作的第三方金融机构向您提供的跨境收款和结汇服务、汇兑服务、给海外供应商付款服务等相对应资金服务。

3.2费用

如您使用上述服务，就平台提供的技术支持，您需要向平台支付相应的技术服务费，收费标准以平台实际发布规则为准。

3.3 责任限制

3.3.1 平台提供的技术服务将按"现状"和按"可得到"的状态提供。阿里巴巴在此明确声明对技术服务不作任何明示或暗示的保证，包括但不限于对技术服务的可适用性，没有错误或疏漏，及时性，持续性，准确性，可靠性，适用于某一特定用途之类的保证，声明或承诺；对于技术服务的申请和使用的合法性，除法律规定外，阿里巴巴不承担任何保证的责任。但阿里巴巴保留要求您提供材料证明其行为合法的权利。

3.3.2 您应自行对所提供的信息资料、通过平台进行的活动、或利用阿里巴巴提供的服务所从事的活动所引起的法律纠纷承担相关责任，除法律有明确规定外，阿里巴巴对此不承担任何责任。

3.3.3【不可抗力及第三方原因】

对于下述原因导致的合同履行障碍、履行瑕疵、履行延后或履行内容变更等情形，平台并不承担相应的违约责任：

（一）因自然灾害、罢工、暴乱、战争、疫情、政府行为、司法行政命令等不可抗力因素；

（二）因电力供应故障、通讯网络故障等公共服务因素或第三人因素；

（三）在平台已尽善意管理的情况下，因常规或紧急的设备与系统维护、设备与系统故障、网络信息与数据安全等因素。

3.4退汇或退回信用卡支付涉及拒付款项的处理

如您使用平台上合作的第三方金融机构提供的跨境收款和结汇服务、汇兑服务、给海外供应商付款服务等相对应资金服务，平台有权根据合作的金融机构等支付机构的要求及您在规定时间内提供给合作的金融机构等支付机构的抗辩材料，自主决定是否进行退汇或退回信用卡支付涉及拒付款项的处理；如果存在平台确定需要退汇或者退回买方信用卡支付涉及拒付款项的情况，平台有权向您进行相关款项相关损失的追偿；您应当及时向平台归还对应款项；相关的纠纷您认可将由您自行与买方协商和处理。

四、数据信息的保护、使用及授权

4.1 信息的核对

【信息的核对】您确认在进行在线签署协议、使用跨境贸易相关服务前，您已经对所有信息进行了人工核实并确保所有信息准确无误，因此并由您自行对于您使用平台向合作的金融机构等第三方提供的信息以及向您的客户提供的信息的真实性、准确性和完整性承担全部法律责任。您同意，平台对您提供的信息仅作形式匹配，并在您提供的部分信息缺失或不匹配时有权要求您补全、或提供可匹配的信息。对于因您的原因导致向合作的金融机构等第三方提供的信息错误而产生的损失，平台不承担责任。

4.2 数据的保护

4.2.1您须严格遵守网络安全与数据保护相关法律的要求，其中，您在经营和使用平台服务过程中收集、使用及共享的信息中涉及买方用户个人信息的，须遵循合法、正当、必要原则，不得违反相关法律的规定及与买方用户之间的约定，包括：在无买方用户其他授权的情况下，用户应将买方用户的订单信息等与交易有关的必要信息仅用于《阿里巴巴国际站隐私权政策》中约定的为满足买方用户购买商品或服务、完成售后服务的目的；禁止未经买方用户明确同意或超出买方用户授权范围使用其信息或非法向他人提供买方用户个人信息等。用户应当采取必要的技术措施保障数据安全，在发生或可能发生信息安全风险时，应当立即采取补救措施，按照规定及时告知买方用户并向有关主管部门报告。用户保证遵守法律法规中有关个人信息保护的规定，用户不得利用或试图利用技术服务提供的数据内容追踪、收集或拼装个人身份信息。

4.2.2 您提交的信息中涉及如企业法定代表人身份证复印件或其身份证号码等个人敏感信息的，您须保证已获得相关个人信息主体的明确同意，相关使用目的与行为符合本人意愿及相关法律的要求。

4.2.3禁止采取任何措施或手段以规避阿里巴巴就技术服务设置的安全措施或安全策略，包括但不限于禁止通过第三方或自有工具记录、爬取或以其他不合法、不合规的方式获取技术服务中的各项数据内容；您只能在授权范围内使用平台技术服务，禁止发送违反法律法规、公序良俗的信息，禁止发送和储存带有病毒的、蠕虫的、木马的和其他有害的计算机代码、文件、脚本和程序；禁止利用技术服务发表、传送、传播、储存侵害他人知识产权、商业秘密权等合法权利的内容，或从事欺诈、盗用他人账户、资金等违法犯罪活动；

4.2.4平台经营者将在其网络系统内建立合理的安全体系，包括身份识别体系、内部安全防范体系，以使用户数据完整，并且保密。但用户了解并同意技术手段在不断更新，平台无法杜绝全部的非安全因素，但平台会及时更新安全体系，妥善维护网络及相关数据。

4.3 数据要求及授权等

4.3.1【一般要求】您声明并保证，您所提供或发布的信息真实有效、不会违反相关适用国家或地区法律法规、不会侵犯任何第三方的权利，并且获得了您客户的合法有效的授权。

4.3.2【数据授权使用】您知悉并同意，为方便向您提供本协议项下的相关服务，平台将对您提供的信息（包括但不限于您的公司的证照信息[国家、可证明公司依法设立与依法开展经营及社会活动的执照/证件或者文件的名称及号码和有效期限、中英文地址、邮政编码、经营范围、统一社会信用代码、公司中英文名称、公司主体类型]、商家联系人的信息[姓名、电话号码、邮箱地址]、法定代表人的信息（姓名、生日、国籍、证件类型：身份证/护照、证件号码、证件签发日期、证件失效日期、地址、身份证或护照扫描件）、最终受益人的信息（姓名、生日、国籍、证件类型：身份证/护照、证件号码、持股比例、证件签发日期、证件失效日期、地址、身份证或护照扫描件）、商家收款账号、付款人信息、商家订单信息（买家信息、订单收件人信息、商家联系人信息）、商家ID、商家 IP 地址，商家设备标志码及其他第三方金融机构认为向您提供服务必备的其他信息、您的交易信息如商品类别、交易币别、金额、交易双方名称、国别、订单时间、报关信息、申报信息等，您的清算信息如直接支付至平台的费用信息（如有）、结汇请求、收款银行、收款账号等，其他登记资料、申报记录、通关记录等）进行收集、存储、使用、复制、编辑及为便于由第三方金融机构向您提供跨境收款和结汇服务、汇兑服务、给境外供应商付款服务等相关服务之目的再许可第三方使用。其中，若您所选择的第三方金融机构是境外机构（如 Alipay Singapore E-Commerce Private Limited Alipay Merchant Services Pte. Ltd.，OneTouch（Singapore）Private Limited 等），平台可能需将您的上述信息从中国提供至境外，数据处理的具体详情请参见您开通的第三方金融机构使用的协议和/或隐私政策。除法律规定或本协议另有约定外，未经您的许可平台不会向第三方公开、透露您的上述信息。

4.3.3【数据获取】您同意平台经营者及其关联公司为履行本协议之目的，有权从第三方以各种形式获取与您及您所进行的申报相关的其他信息。其中包括您授权阿里巴巴查询收集用户及用户董事、高管、监事、法人代表的相关信息，用于与本合同下技术服务相关事宜，且保证已获得相关个人信息主体的明确同意，相关使用目的与行为符合本人意愿及相关法律的要求。

五、知识产权

5.1 未经阿里巴巴事先书面同意，您不得自行或委托他人使用、许可他人使用：阿里巴巴及/或其关联公司的企业名称、字号、商标、LOGO，与阿里巴巴或其关联公司的字号、商标、域名相同或近似的字号、商标、域名、任何其他标识；不得侵犯阿里巴巴及/或其关联公司的合法权益；如您违反本款约定，则阿里巴巴有权解除本协议，且您应赔偿阿里巴巴及其关联公司因此产生的所有损失（包括调查取证费用、诉讼费、公证费及律师费等）。

5.2技术服务（包括但不限于技术服务相关的数据、图片、文档、界面设计等）以及相关的所有权及知识产权（包括但不限于著作权、商标权、专利权、商业秘密）等一切权利均属于阿里巴巴，包括与技术服务有关的各种文档资料。其他本合同未经提及的权利亦由阿里巴巴保留。未经阿里巴巴事先书面同意，用户不得为任何营利性或非营利性的目的自行实施、利用、转让或许可任何第三方实施、利用、转让上述知识产权。用户进一步同意不对技术服务任何部分（软件、页面标识、服务品牌、资讯、信息）进行复制、翻译、修改、适应、增强、反编译、反汇编、反向工程、分解拆卸、出售、转租或作任何商业目的的使用。用户同意约束其有必要使用技术服务的被授权人、员工、代理、咨询者或顾问遵守前述之义务，并就其违反前述规定的行为对阿里巴巴负责就如同用户自身违反一样。禁止出售、转售或复制、开发阿里巴巴授予的使用权限； 禁止将开通技术服务使用权限的账户出售、出租、出借或以其他方式提供给第三方使用；禁止基于商业目的模仿阿里巴巴的产品和/或服务，禁止复制和模仿阿里巴巴的设计理念、界面、功能和图表； 禁止未经阿里巴巴许可基于技术服务或其内容进行修改或制造派生其他产品和/或服务。

六、 用户的违约及处理

6.1 违约认定

如您发生如下情形之一的，视为您违约：

（一）您在使用平台服务时违反有关法律法规规定的；

（二）您存在违反本协议，《免费会员资格协议》等阿里巴巴国际站相关会员协议、规则或双方其他书面协议约定的行为的；

（三）您存在任何违反提供具体服务的第三方金融机构的相关用户协议、规则的行为的。

6.2 违约处理措施

【信息处理】您在平台上发布的信息构成违约的，平台可根据相应规则立即对相应信息进行删除、屏蔽处理。

【行为限制】您在平台上实施的行为，或虽未在平台上实施但对平台及其用户产生影响的行为构成违约的，平台可依据相应规则对您执行账户冻结、中止向您提供部分或全部服务等处理措施。如您的行为构成根本违约的，平台可查封您的账户，终止向您提供服务。

【违约赔偿】如因您的上述违约行为，致使平台及其关联公司遭受任何损失的，包括但不限于名誉损失、财产损失、人身伤亡，或受到任何第三方的索赔，或任何行政管理部门的处罚，平台有权向您足额追偿，包括但不限于调查取证费、诉讼费、公证费及律师费。

七、 进出口合规

您承诺遵守本协议所适用的联合国、中国、美国以及其他相关国家海关、进出口管制、外汇管理和经济制裁法律法规（统称“贸易法律法规”）。您承诺您及您授权使用平台服务的其他个人或实体不会将平台提供的服务直接或间接地提供给贸易法律法规所列出的制裁国家/地区或受限名单上的实体或个人，也不会直接或间接地用于适用的贸易法律法规禁止的行为。

八、反贿赂

8.1 为获得或维持生意、获得商业优势、或帮助交易为目的，一方不得代表另一方或为了另一方，以直接或间接方式提供或支付政府官员金钱或任何有价值的物品。政府官员包括：政府、国有企业、国际组织或政党之官员或雇员、政治候选人或其他代表政府或国际组织依职权行为之人员。

8.2 一方不得代表另一方以非法目的向任何人或公司以直接或间接方式提供或支付金钱或其他任何有价值的物品。

8.3 一方不得向另一方及其关联企业之员工、顾问提供任何形式的不正当利益，如有，则违约方同意守约方有权立即解除本合同，并由违约方按提供任何形式的不正当利益的总金额向守约方赔偿。

8.4 一方已违反或实质上可能违反本条规定之任何声明或保证，未违反一方可于书面通知违反方后立即终止本协议。

九、协议的变更和终止

9.1 平台可根据国家法律法规变化及维护平台秩序等需要，不时修改本协议、补充协议，变更后的协议、补充协议（下称“变更事项”）将通过法定程序进行提前公示或通知您重新签署。如您不同意变更事项，您有权于变更事项确定的生效日前联系平台反馈意见。如反馈意见得以采纳，平台将酌情调整变更事项。

9.2 如您对已生效的变更事项仍不同意的，您应当于变更事项确定的生效之日起停止使用平台服务，变更事项对您不产生效力；如您在变更事项生效后仍继续使用平台服务，则视为您同意已生效的变更事项。

9.3 本协议在符合以下任意一项情形时终止：

9.3.1、自然终止：如您的Alibaba.com Pay账户因您违反相关协议、规则或其他任何原因被关闭、注销、终止向您提供服务的，则本协议将同时终止；

9.3.2、通知解除：除非您与阿里巴巴另有约定，任意一方可以书面通知的方式终止本协议而无须承担违约责任；

9.3.3、如您存在本协议6.1条约定违约行为的，阿里巴巴有权立刻部分或全部中止或终止本协议，且按有关规则进行处理；

9.3.4、如非因阿里巴巴的原因，您未能按本协议之规定，按时全额支付有关服务费用（如有），且在平台规定的时限内仍未支付，阿里巴巴有权部分或全部中止或终止本协议；

9.3.5、其它按照法律规定、本协议约定或阿里巴巴规定应当终止服务的情况。

9.4 协议终止后有关事项的处理：

9.4.1、无论本协议因何原因终止，在本协议终止前的行为所导致的任何责任，协议各方必须完全且独立地承担；协议终止后，阿里巴巴无需继续向您提供Alibaba.com Pay平台技术服务；

9.4.2、为保障各方权利义务并遵守相关法律规定要求，本协议终止后，阿里巴巴有权保留您的注册信息及本协议终止以前信息发布记录、服务操作记录及您在平台上的所有信息。如您在协议终止前在阿里巴巴上存在违法行为或违反本协议约定的行为，阿里巴巴仍可行使本协议所约定的权利。

十、 通知

10.1有效联系方式

您注册平台账户及阿里巴巴国际站账户的电子邮件地址均是您认可的联系邮箱，平台通过该地址联系您。对于联系方式发生变更的，您有义务及时更新有关信息，并保持可被联系的状态。平台通过上述电子邮箱向您发出通知，在发送成功后即视为送达。

十一、法律适用、管辖与其他

本协议受新加坡法律管辖，并依其解释。各方在此不可撤回的同意由有关于本协议的一切主张请求，法律行动，程序诉讼由新加坡法院管辖。

十二、其他

12.1 您同意，Alibaba.com Pay平台经营者有权将本合同项下的全部或部分权利义务转让予其关联公司。阿里巴巴转让本合同应以书面方式（包括平台公告或电子邮件等方式）通知您，转让应于通知中列明的日期或通知当日生效。

12.2 Alibaba.com pay平台将严格遵守自愿、平等、公平、诚信的合作原则，充分尊重合作方的自主经营权利。如发现Alibaba.com pay平台员工存在违反上述合作原则的不当行为，可以通过监督邮箱【 competition-compliance@alibaba-inc.com 】反映问题，Alibaba.com pay平台将遵循保密、客观的原则开展调查和处理。

12.3用户与阿里巴巴就使用平台服务相关的双方权利义务，以本协议约定为准，本协议取代双方此前任何的口头承诺或约定。除本协议外的其他任何未经阿里巴巴盖章确认的口头承诺或约定等，对阿里巴巴均不具有法律约束力。

12.4本协议未尽之处，见阿里巴巴国际站《免费会员资格协议》及相关协议规则。

Alibaba.com Pay Platform Technology Service Agreement

The parties entering into and executing this Alibaba.com Pay Platform Technology Service Agreement (hereinafter referred to as the “Agreement”) with you are Alibaba.com Singapore E-Commerce Private Limited and Alibaba (China) Technology Co., Ltd. Under this agreement, certain services on the Alibaba.com Pay Platform may be provided to you by affiliated companies of the platform operator based on business needs. This arrangement shall not affect the contracting parties of this Agreement.

Before clicking to confirm your acceptance of this Agreement, you must carefully read the terms herein. Please ensure that you prudently review and fully understand all terms, especially those pertaining to the exclusion or limitation of liability, applicable law, and dispute resolution. Terms relating to the exclusion or limitation of liability will be highlighted in bold and underlined for your emphasis, and you shall pay particular attention to them.

By signing this Agreement, you acknowledge that you have thoroughly read, understood, and accepted its entirety, thereby agreeing to become a user of the Alibaba.com Pay Platform's services. If, during your review of this Agreement, you do not agree with this Agreement or any of its terms, you should immediately cease using the services.

Your use of this Platform is contingent upon owning an Alibaba.com account and having the necessary qualifications for engaging in international trade, including but not limited to registration as an import/export goods consignor/consignee, and being listed as an A-level entity in the Directory of Enterprises with Foreign Exchange Receipts and Payments in Trade. Therefore, you agree that the "Free Membership Agreement," "Alibaba.com Privacy Policy," and other rules published on Alibaba International, such as the "Alibaba.com International Platform's General Provisions," shall apply to the technical services provided under this Agreement. In the event of any conflict between this Agreement and the aforementioned agreements and rules, this Agreement shall prevail.

1. Definitions

1.1 Alibaba.com Pay Platform (hereinafter referred to as the "Platform"): Refers to the platform developed and operated by Alibaba.com Singapore E-Commerce Private Limited and its affiliates (including but not limited to Alibaba (China) Technology Co., Ltd.) that provides technical services related to cross-border trade for its customers at [payment.alibaba.com]. These services include document management, document digitization, document transmission, intelligent order entry, order transfer, payment collection, and foreign exchange settlement. Alibaba (China) Technology Co., Ltd. provides technical support for the platform leveraging its expertise in network technology and other areas.

1.2 Platform Operator (hereinafter also referred to as "Alibaba"): Refers to Alibaba.com Singapore E-Commerce Private Limited. Additionally, Alibaba (China) Technology Co., Ltd. provides technical support for the platform services.

1.3 Affiliate Companies: Under this agreement, "affiliates" include (1) subsidiaries or holding companies; or (2) subsidiaries of the holding companies; or (3) entities directly or indirectly controls, is controlled by, or is under common control with another entity in any other manner.

1.4 User (hereinafter also referred to as "you"): Refers to the legal entity that meets the user qualification criteria set forth in this agreement, registers, and uses Alibaba.com Pay Platform services.

2. Account Registration and Use

2.1 User Eligibility

You confirm that before using the Platform services, you possess the relevant qualifications required by laws and regulations for engaging in import and export operations, including but not limited to registration as an import/export goods consignor/consignee, and being listed as an A-level entity in the Directory of Enterprises with Foreign Exchange Receipts and Payments in Trade. The Platform will periodically update the qualification requirements at its sole discretion, and the requirements published on the Platform shall prevail.

2.2 Account Description
Platform allows each enterprise to register and use only one account. Since your platform account is associated with your enterprise's commercial information, it is restricted to use by authorized personnel within your enterprise.

2.3 Account Security Standards
2.3.1 Responsibility for Account Actions

Except in cases of fault of Alibaba, you are responsible for all actions taken and relevant outcomes under your account, including but not limited to signing agreements online and using the Platform’s cross-border trade-related services.

2.3.2 Maintenance Notice

If you discover any unauthorized use of your account to access the Platform or any other situation that could lead to your account being compromised or lost, it is recommended that you immediately notify the Platform. You understand that the Platform requires a reasonable amount of time to respond to any requests you make, and that actions taken by the Platform at your request may not prevent or mitigate the occurrence or expansion of harm. Except for statutory faults by Alibaba, Alibaba shall not be held liable.

3. Platform Services and Standards

3.1 Service Overview
You may independently sign online agreements on the Platform and utilize the technical services related to cross-border trade performance provided by the Platform. These services include interfacing with cooperating third-party financial institutions to provide you with cross-border collections and foreign exchange settlement services, currency exchange services, and payment services to overseas suppliers, among other corresponding financial services.

3.2 Fees

If you use the aforementioned services, you are required to pay Alibaba the corresponding technical service fees for the technical support provided. The fee standards are subject to the rules actually published by the Platform.

3.3 Limitation of Liability

3.3.1 The technical services provided by the Platform are offered on an "as is" and "as available" basis. Alibaba hereby expressly disclaims any warranties, express or implied, regarding the technical services, including but not limited to warranties of applicability, error-free or omission-free status, timeliness, accuracy, reliability, continuity or suitability for a particular purpose. Except as provided by law, Alibaba does not assume any responsibility for the legality of service applications or usage. However, Alibaba reserves the right to require you to provide materials proving the legality of your activities.

3.3.2 You shall be solely responsible for any legal disputes arising from the information and materials you provide, activities conducted through the Platform, or activities undertaken using the services provided by Alibaba. Except where explicitly stipulated by law, Alibaba shall not be held liable.

3.3.3 Force Majeure and Third-Party Causes
The Platform shall not bear any liability for breach of contract due to obstacles to performance delays, defects, or changes caused by the following reasons:

(a) Natural disasters, strikes, riots, wars, pandemics, government actions, judicial administrative orders, etc.;
(b) Public service factors or third-party factors such as power supply failures or communication network failures;
(c) In cases where the Platform has exercised good faith management, factors such as routine or emergency equipment and system maintenance, equipment and system failures, and network information and data security issues.

3.4 Handling of Refunds or Chargebacks
If you use the cross-border collection and foreign exchange settlement services, currency exchange services, or payment services to overseas suppliers offered by third-party financial institutions in cooperation with the Platform, Alibaba reserves the right to autonomously decide whether to process refunds or chargebacks related to rejected payments, based on the requirements of the cooperating financial institutions and the defense materials you provide to these institutions within the specified timeframe. If the Platform determines that a refund or chargeback related to a buyer’s credit card payment rejection is necessary, the Platform has the right to seek reimbursement from you for any related losses. You are obligated to promptly return the relevant amounts to the Platform. Any related disputes shall be negotiated and resolved independently between you and the buyer.

4. Data Protection, Use, and Authorization

4.1 Information Verification
You confirm that before signing agreements online and using cross-border trade-related services, you have manually verified all information and ensured its accuracy. You shall be fully responsible for the authenticity, accuracy, and completeness of the information you provide to cooperating financial institutions and other third parties via the Platform, as well as the information you provide to your customers. You agree that the Platform will only conduct formal matching of the information you provide and has the right to request you to complete or provide matching information in cases where the information you provide is incomplete or does not match. The Platform assumes no responsibility for any losses incurred due to errors in the information provided to cooperating financial institutions or other third parties that arise from your actions.

4.2 Data Protection

4.2.1 You must strictly comply with laws related to cybersecurity and data protection. When collecting, using and sharing information involving buyer’s personal information during your operation and use of Platform service, you must adhere to the principles of legality, legitimacy, and necessity, avoiding violations of laws and agreements with buyers. This includes, using the buyer’s order information and other necessary transaction-related information solely for purposes outlined in the "Alibaba.com Privacy Policy," to fulfill the purchase of goods or services and complete after-sales services, unless other authorization is obtained from the buyer user. It is prohibited to use their information without explicit consent from the buyer user or beyond the authorized scope, or to unlawfully provide the buyer user's personal information to others. You shall implement necessary technical measures to ensure data security and take immediate remedial actions in the event of an actual or potential information security risk, informing buyers and reporting to authorities as required. You shall comply with laws on personal information protection and shall not use or attempt to use data content provided by the technical services to track, collect, or assemble personal identity information.

4.2.2 If the information you submit includes personal sensitive information such as a copy of the legal representative's ID card or their ID number, you must ensure that you have obtained explicit consent from the individual whose personal information is involved. The intended use and actions must align with their wishes and comply with applicable legal requirements.

4.2.3 It is prohibited to take any measures or use any means to circumvent Alibaba's security measures or strategies set for the technical services. This includes but is not limited to using third-party or proprietary tools to record, scrape, or otherwise unlawfully obtain data from the technical services. You may only use the platform's technical services within the authorized scope and are prohibited from sending information that violates laws, regulations, or public order and morals. It is also prohibited to send or store information containing viruses, worms, Trojans, or other harmful computer codes, files, scripts, or programs, and to use technical services to publish, transmit, spread, or store content that infringes on others' intellectual property rights, trade secret rights, or other legitimate rights, or to engage in fraudulent, account-stealing, or other illegal criminal activities.

4.2.4 Alibaba will establish reasonable security systems, including identity verification and internal safeguards, to ensure the integrity and confidentiality of user data. However, you understand and agree that technical means are continuously evolving and the Platform cannot eliminate all non-secure factors, though it will promptly update the security system and properly maintain the network and related data.

4.3 Data Requirements and Authorization

4.3.1 General Requirements:

You declare and guarantee that the information you provide or publish is true and valid, complies with applicable laws, and does not infringe on third-party rights, does not violate the laws and regulations of relevant applicable countries or regions, does not infringe on the rights of any third party, and that you have obtained the lawful and effective authorization from your clients.

4.3.2 Data Authorization and Use

You acknowledge and agree that the Platform may collect, store, use, replicate, edit, and sublicense the information you provide for cross-border payment and exchange services, currency conversion, payments to overseas suppliers, etc. This information includes but is not limited to your company's license information (such as country, license/document name and number, validity period, addresses in both Chinese and English, postal code, business scope, unified social credit code, company names in both Chinese and English, and company entity type), merchant contact information (name, phone number, email address), legal representative's information (name, birthdate, nationality, ID type such as ID card/passport, ID number, ID issue date, ID expiration date, address, ID or passport scan), ultimate beneficiary's information (name, birthdate, nationality, ID type, ID number, shareholding ratio, ID issue date, ID expiration date, address, ID or passport scan), merchant collection account, payer information, merchant order information (buyer information, order recipient information, merchant contact information), merchant ID, merchant IP address, merchant device identifier, and other necessary information as deemed by third-party financial institutions for providing services, as well as your transaction information (such as product category, transaction currency, amount, names of the transaction parties, country, order time, customs declaration information, declaration information, etc.), settlement information (such as fees paid directly to the Platform, if any, settlement requests, receiving bank, and receiving account), and other registration data, declaration records, and customs clearance records.

If the third-party financial institution you choose is an overseas entity (such as Alipay Singapore E-Commerce Private Limited, Alipay Merchant Services Pte. Ltd., OneTouch (Singapore) Private Limited, etc.), the Platform may need to transfer your information from China to overseas. For specific details on data processing, please refer to the agreements and/or privacy policies of the third-party financial institutions you activate. Unless required by law or otherwise stipulated in this Agreement, the Platform will not disclose or reveal your information to third parties without your permission.

4.3.3 Data Acquisition

You agree that Alibaba and its affiliates may obtain additional information related to you and your declarations from third parties in various forms for the purpose of performing this agreement, including your authorization for Alibaba to query and collect relevant information about the user and the user's directors, senior executives, supervisors, and legal representatives, for matters related to technical services under this contract. You also guarantee that you have obtained explicit consent from the individuals whose personal information is involved, and that the intended use and actions are in line with their wishes and comply with applicable legal requirements.

5. Intellectual Property

5.1 Without prior written consent from Alibaba, you shall not use, license, or permit others to use Alibaba’s or its affiliates' corporate names, trade names, trademarks, logos, domain names, or any similar identifiers that are identical or similar to those of Alibaba or its affiliates. Violations entitle Alibaba to terminate this Agreement and seek full compensation for all resulting losses (including but not limited to costs for investigation, litigation, notary, and attorney fees).

5.2 All rights, including ownership and intellectual property rights (e.g. copyrights, trademarks rights, patent rights, trade secrets) associated with the services (including but not limited to data, images, documents, and interface designs related to technical services) belong to Alibaba. This includes all documentation related to technical services. Any rights not explicitly mentioned in this contract are also reserved by Alibaba. Without Alibaba’s prior written consent, you may not independently implement, utilize, transfer, or license any third party to implement, utilize, or transfer the aforementioned intellectual property for any profitable or non-profitable purposes. You further agree not to copy, translate, modify, adapt, enhance, decompile, disassemble, reverse engineer, decompose, sell, sublease or use any part of the services (including but not limited to software, page identifier, service brands, information, data) for any commercial purposes. You agree to bind any authorized persons, employees, agents, consultants, or advisors who need to use the technical services to comply with the aforementioned obligations and will be responsible to Alibaba for their violations as if they were their own. The sale, resale, reproduction, or development of the usage rights granted by Alibaba is prohibited; selling, leasing, lending, or otherwise providing accounts with service access to third parties is prohibited; imitating Alibaba's products and/or services for commercial purposes is prohibited, as is replicating and imitating Alibaba's design concepts, interfaces, functions, and graphics; unauthorized modifications or creation of derivative products and/or services based on the technical services or their content are also prohibited without Alibaba's permission.

6. User Breach and Handling

6.1 Breach of this Agreement:
You are considered in breach of this Agreement if you:
(a) Violate any applicable laws and regulations while using the Platform services;
(b) Engage in actions that breach this Agreement, the "Free Membership Agreement," or other related agreements, rules of Alibaba.com, or any other written agreements between the parties;
(c) Violate any User Agreements or rules of third-party financial institution that provide specific services.

6.2 Breach Handling Measures
Information Handling: If the information you post on the Platform constitutes a breach, the Platform may delete or block such information in accordance with the relevant rules immediately.
Behavior Restrictions: If the actions you perform on the Platform, or actions not performed on the Platform but affecting the Platform and its users, constitute a breach, the Platform may impose measures such as freezing your account or suspending all or part of the services provided to you, based on the relevant rules. If your actions constitute a fundamental breach, the Platform may terminate the services provided to you.
Breach Compensation: If your breaches cause loss to the Platform or its affiliates, including but not limited to reputational damage, property loss, personal injury, or if the Platform faces any third-party claims or penalties from any administrative authorities, the Platform has the right to seek full compensation (including but not limited to costs for investigation and evidence collection, litigation fees, notary fees, and attorney fees).

7. Import and Export Compliance

You commit to complying with the customs, import/export control, foreign exchange management, and economic sanctions laws and regulations of the United Nations, China, the United States, and other relevant country applicable to this Agreement (collectively "Trade Laws"). You further commit that neither you nor any individuals or entities authorized by you to use the Platform services will directly or indirectly provide the services offered by the Platform to any sanctioned countries/regions or entities or individuals listed on restricted lists as specified by the Trade Laws. Additionally, you shall not use the services directly or indirectly for any actions prohibited by the Trade Laws.

8. Anti-Bribery

8.1 Neither party shall, directly or indirectly, offer or pay money or anything of value to government officials for obtaining or retaining business advantage or facilitating any transactions on behalf or for the other party. Government officials include officers or employees of government bodies, state-owned enterprises, international organizations, political parties, candidates for political office, or anyone acting in an official capacity for or on behalf of a government or international organization.

8.2 Neither party shall, on behalf of the other, offer or pay money or anything of value, directly or indirectly, to any person or company for any illegal purposes.

8.3 Providing improper benefits to employees or consultants of the other party or its affiliates constitutes a breach, allowing the non-breaching party to terminate the contract and seek compensation equivalent to the total value of the improper benefits.

8.4 If a party violates or substantially risks violating anti-bribery provisions, the non-breaching party may terminate this agreement upon written notice.

9. Amendments and Termination of the Agreement

9.1 The Platform may modify this Agreement and any supplementary agreements from time to time to comply with laws and regulations or to maintain order. Such changes (hereafter referred to as “amended terms”) will be notified in advance through legal procedures, or you will be notified to re-sigh them. If you disagree with the amended terms, you can provide feedback to the Platform before the change takes effect. If your feedback is accepted, the Platform may adjust the amended terms accordingly.

9.2 If you still disagree with amended terms after effective changes, you should stop using the service from the effective date of the changes, and the amended terms will not apply to you. Your continued use after the changes take effect will be deemed that you agree to the amended terms.

9.3 This agreement will terminate under any of the following conditions:

9.3.1 Natural Termination: If your Alibaba.com Pay account is closed, canceled, or services are terminated due to a violation of relevant agreements, rules, or any other reason, this Agreement will simultaneously terminate.

9.3.2 Notification Termination: Unless otherwise agreed between you and Alibaba, either party may terminate this Agreement by written notice without bearing liability for breach of contract.

9.3.3 Breach of Agreement: if you breach Section 6.1, Alibaba has the right to suspend or terminate this Agreement in whole or in part and handle it according to the relevant rules.

9.3.4 Non-Payment: If, for reasons not attributable to Alibaba, you fail to pay the relevant service fees (if any) in full and on time as stipulated in this Agreement and still do not pay within the timeframe set by the Platform, Alibaba has the right to suspend or terminate this agreement in whole or in part.

9.3.5 Any other circumstances under which services should be terminated conditions according to legal provisions, this Agreement, or rules on Alibaba.com.

9.4 Post-Termination Matters:
9.4.1 Regardless of the reason for termination, each party mut fully and independently bear any responsibility arising from actions taken before the termination of this Agreement. After termination, Alibaba is not obligated to continue providing technical services of the Alibaba.com Pay Platform to you.
9.4.2 To ensure compliance with legal requirements and protect the rights of all parties, Alibaba has the right to retain your registration information, records of information published before the termination, service operation records, and all other information on the Platform after termination. If you violated this Agreement or laws before termination, Alibaba retains the right to exercise its rights stipulated in this Agreement.

10. Notifications

10.1 Valid Contact Information
The email address you register with for your Platform account and Alibaba.com account is your recognized contact method. The Platform will use this address to communicate with you. If there is any change in your contact information, you are obligated to update contact information promptly and remain reachable. Notifications sent to this email are deemed delivered upon successful transmission.

11. Governing Law, Jurisdiction, and Miscellaneous

This agreement is governed by and interpreted in accordance with Singapore law. Both parties irrevocably submit to the jurisdiction of Singapore courts for any claims, legal actions, or proceedings arising out of or related to this Agreement.

12. Miscellaneous

12.1 You agree that Alibaba has the right to transfer all or part of their rights and obligations under this Agreement to its affiliates. Transfer notices will be issued in writing (including Platform announcements or emails) and become effective on the specified in the notice or on the date of the notice.

12.2 The Platform adheres to voluntary, equal, fair, and honest cooperation principles, respecting the autonomy of partners. If you discover any inappropriate behavior by the Platform’s employees that violates these principles of cooperation, you may report the issue via the supervision email [competition-compliance@alibaba-inc.com]. The Platform will conduct its investigation and handling of the issue under principles of confidentiality and objectivity.

12.3 The rights and obligations between you and Alibaba concerning the use of Platform services are subject to this Agreement, which supersedes any previous oral promises or agreements between the parties. Any other oral promises or agreements not confirmed by Alibaba's official seal shall not be legally binding on Alibaba.

12.4 For matters not covered in this agreement, refer to the "Free Membership Agreement" and related rules and agreements of the Alibaba.com.

12.5 The English version of these Rules is for reference purposes only. In the event of any inconsistency between the Chinese and English versions of these Rules, the Chinese version shall prevail.