Qwen Cloud Website Account Cancellation Agreement
Updated: March 30, 2026
Please read this Qwen Cloud Website Account Cancellation Agreement (the “Agreement”) carefully before you formally submit an application for cancelling your account (the “Account”) on the Qwen Cloud website currently located at URL: www.qwencloud.com (referred to as the “Website”). Please contact us if you have any question on the terms and conditions of this Agreement. The capitalised terms not defined herein shall have the same meaning as in the Qwen Cloud Website Terms of Use (the “Terms”) and the Qwen Cloud Customer Agreement (the “Customer Agreement”).
DO NOT PROCEED UNLESS YOU HAVE ACCEPTED THIS AGREEMENT AND ARE SATISFIED THAT YOUR DESIRED PURPOSE CAN BE ACHIEVED BY CANCELLING YOUR ACCOUNT.
1. Parties, Content and Effectiveness of the Agreement
1.1 This Agreement is an agreement between the owner of the Account (“you”) and the relevant Qwen Cloud entities as specified in the Terms and the Customer Agreement. This Agreement is in relation to the termination of a) the Terms, b) the Customer Agreement, c) Qwen Cloud Website Privacy Policy; and d) Any other Website or Service rules and policies as adopted and published on the Website from time to time (collectively, the “Account Agreements”), which were previously entered into between you and us, and matters related thereto.
1.2 The effectiveness of this Agreement is subject to certain conditions. After receiving your Account cancellation application, we will verify relevant information regarding you and your Account in accordance with relevant instructions during the Account cancellation process. This Agreement will only become effective upon our confirmation on your fulfillment of all terms and conditions relating to Account cancellation.
2. Procedures for Account Cancellation
2.1 “Account cancellation (deletion)” under this Agreement refers to the entire process initiated by you to, (a) terminate (i) the Account Agreements between you and us, and (ii) all business, contractual and any other relationships formulated thereunder, (b) completely close the Account registered and legally held by you, and (c) restore the Account to unregistered status.
2.2 You acknowledge and agree that the cancellation of Account is irreversible. Upon your submission of Account cancellation application, our system will initiate the automatic verification process, which cannot be stopped compulsorily. Your Account will be automatically deleted if your Account cancellation application passes the verification process.
2.3 During the automatic verification process of our system, if it is found under the Account that there is any outstanding contract, unsettled fees and/or costs, unpaid tax or any other unfulfilled obligations required by applicable laws and regulations, you will receive an “error” notification, and the Account cancellation process will be terminated automatically and will not be resumed automatically. If you want to proceed with the Account cancellation process, you shall re-submit an Account cancellation application after completing all the pre-cancellation preparations according to our system instructions.
2.4 During the Account cancellation process, if we find that any complaint is filed against your Account, or your Account is investigated by any governmental authorities or is involved in any litigation or arbitration proceedings, we may, at our sole discretion, terminate your Account cancellation process without your consent.
2.5 Notwithstanding the provisions of Clauses 2.3 and 2.4, if your Account is associated with any products or services purchased through Alibaba Cloud Website (URL: www.alibabacloud.com), or if there exist under such account any outstanding contracts, unsettled fees and/or costs, unpaid taxes, or any other unfulfilled obligations required by applicable laws and regulations arising from transactions on Alibaba Cloud Website, you shall not proceed with account cancellation via the Website. Instead, you must navigate to and complete the account cancellation process directly on the Alibaba Cloud Website in accordance with its own terms, procedures, and verification requirements.
2.6 Notwithstanding the foregoing Clauses 2.3 and 2.4, if you contract with Alibaba (Netherlands) B.V. under this Agreement, as determined pursuant to Clause 1.1, and that you have sent us a prior written notice of one (1) month through a support ticket, stating your intent to switch to another cloud service provider, or to migrate to an on-premises infrastructure (an Account cancellation for either intent, a “Switching”), then you are eligible under the Regulation (EU) 2023/2854 of the European Union (“Data Act”) for the rights provided for customers in Chapter VI thereof, including without limitation a reasonable assistance provided by us to you on the Switching process, and a commitment to complete the Account cancellation and termination of the Terms after a transitional period normally of thirty (30) calendar days starting from the next day of the expiration of the abovementioned one (1) month notice period. Alternatively, you may state your intent of not to switch but to erase your exportable data and digital assets (both as defined under the Data Act), which is presumed to be your intent in the absence of your statement. The Terms will be terminated on the date of the successful completion of the Switching process, or at the end of the abovementioned one (1) month notice period, respectively.
2.7 If you are conducting a Switching and are eligible for the rights under the Data Act pursuant to Clause 2.6, you may: i) to the extent you are entitled under the Data Act, obtain the specifications of all exportable data and categories of data exempted from the exportable data, all relevant information of and other supports for your exit strategy relevant to the contracted services under the Terms, and/or all exportable data, by sending a support ticket on the Website elaborating your request, and ii) be entitled to a reduced data transfer rate (if any) for eligible use cases of our relevant products and services with this rate offered on their product information page.
3. Consequences of Account Cancellation
3.1 You acknowledge and agree that, upon completion of Account cancellation, the Account Agreement, all terms and conditions, any other agreements under or with respect to the Account will be terminated immediately and cease to have any binding obligations upon us, and,
3.1.1 You will no longer be able to log in to the Website;
3.1.2 You will not be able to access the control panel or console;
3.1.3 You will not be able to conduct any other operations based on any authorizations granted to the Account;
3.1.4 You will not be able to retrieve personal information, transaction records, business data, historical information, etc., under or with respect to the Account.
Please Note: Account cancellation will not exempt, relieve or alleviate you from your obligations and/or liabilities arising from any of your activities or conducts prior to the Account cancellation.
3.2 Account cancellation will result in the following consequences to us:
3.2.1 We will not have the right to continue to collect, store and use your personal information and data, except as otherwise required by applicable laws and regulations, for example, to retain invoice information for purpose of tax compliance;
3.2.2 Subject to compliance with applicable laws and regulations of relevant jurisdictions, we are obligated to ensure that none of your data under your Account can be retrieved or accessed in our systems which are involved in the fulfillment of daily business functions;
3.2.3 We are no longer obligated to provide you with information display and disclosure, data recovery and retrieval or other services with respect to the cancelled Account. Please Note: Account cancellation shall not affect our performance of relevant obligations of confirming the authenticity of users prior to the Account cancellation in accordance with applicable laws and regulations when required by competent authorities or under other legitimate circumstances.
3.3 Notwithstanding the foregoing Clauses 3.1 and 3.2, if you are conducting a Switching and are eligible for the rights under the Data Act pursuant to Clause 2.6, you may still retrieve your exportable data and digital assets (both as defined under the Data Act) within thirty (30) calendar days after the termination of the transitional period mentioned under Clause 2.5, after which you will no longer be able to retrieve your data.
3.4 Upon the completion of Account cancellation, any other party may initiate an application for registration of such Account. Upon the successful registration of a new Account, the new Account holder will not be liable for any activities or conducts under the previous Account prior to the Account cancellation.
4. Miscellaneous
4.1 This Agreement shall be governed by the laws of Singapore without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 3 arbitrators. The language of the arbitration shall be English. The law governing this arbitration agreement shall be the laws of Singapore.
4.2 In the event of any inconsistency or conflict between this Agreement and any other agreements previously entered into by and between you and us, this Agreement shall prevail with regard to subject matter of this Agreement.
You hereby confirm that you have completely read and understood this Agreement, and voluntarily commence the rest of the Account cancellation process, and agree to be bound by this Agreement.