QwenNote Terms of Service
Please read carefully and fully understand each clause of these Terms, in particular the clauses that exempt or limit liability (shown in bold) and the clauses on jurisdiction and governing law. Unless you have read and accepted all of the clauses of these Terms, you shall stop registering for or using the QwenNote services. If you complete the registration process or actually use the services by any other means, you are deemed to have read, understood, and agreed to be bound by these Terms.
These Terms are entered into between DingTalk (Singapore) Private Limited, a company registered in Singapore ("we" or "QwenNote"), and you.
1. Definitions
1.1 QwenNote: The intelligent note-taking products and services operated by us, including the QwenNote mobile application (the "App") and the international website (qwennote.ai, the "Website"). QwenNote is used in conjunction with QwenNote smart hardware devices and provides users with services such as voice transcription, speaker differentiation, AI meeting summaries, and AI-powered Q&A.
1.2 Service provider: DingTalk (Singapore) Private Limited and its affiliates or partners designated in accordance with law.
1.3 QwenNote smart hardware device: A recording hardware device and accessory that can be used in conjunction with the App, including the A1 and A2 series devices of all versions sold under the QwenNote brand.
1.4 AI features: Features provided with artificial intelligence technology, including voice transcription, AI summaries, AI Q&A, content translation, and the like.
1.5 Content data: Data you generate or upload in the course of using the services, including recordings, transcripts, summaries, Q&A records, translation results, voice memos, speaker annotations, hotwords, tags, and your edits.
1.6 Share link: A web address you generate yourself for others to view certain of your content.
2. Service Content and Positioning
2.1 Service content: The services we provide to you include but are not limited to:
a. binding and managing your QwenNote smart hardware devices;
b. receiving the audio content captured by the QwenNote smart hardware devices bound to you and converting it into text;
c. generating and analyzing summaries based on the transcribed content;
d. providing AI Q&A services based on the transcribed content;
e. storage, editing, viewing, sharing, and deletion of transcripts and summaries.
2.2 Traceless Mode: QwenNote implements a unified data processing policy — the product does not retain recordings: once transcription is complete, the recording file is permanently deleted from the cloud, the App, and the device, and cannot be recovered; transcripts and content derived from them (such as AI summaries) are retained. This mode is the default and only mode and cannot be turned off. You understand and agree that the product does not provide storage or playback of recordings, that users cannot listen to or replay recordings on any interface, and that deleted recordings cannot be retrieved.
2.3 Hardware dependency: The core recording and transcription features require binding of at least one QwenNote smart hardware device before use.
2.4 Account system: You may register and sign in using a Google, Microsoft, or Apple account, or an email address (email + password + verification code), and may sign in to the Website with the same account. Signing in with a third-party account means you simultaneously accept that third-party platform's terms of service and privacy policy.
2.5 Underlying capabilities: Core capabilities such as the AI features are provided by AI services deployed by us in our Singapore data centers.
2.6 Service changes: We may adjust the service content from time to time, and add or retire certain features. For material changes, we will notify you in accordance with the "Amendments and Notices" clause of these Terms.
3. Account Use: Rights and Responsibilities
3.1 You must be a natural person with the relevant capacity for civil conduct. If you are under 18 years of age, you should use the services under the guidance of your guardian after your guardian has read and agreed to these Terms.
3.2 You undertake that no unlawful or harmful information will appear in your registered account name, avatar, or other information; that you will not impersonate others; that you will not register accounts for others without authorization; that you will not register or configure an account in a manner likely to cause other users to be misled; and that you will not use a username that may infringe the rights of others (including, without limitation, suspected infringement of trademark rights or rights of reputation). Otherwise, we have the right to refuse registration, or to suspend the services and reclaim the account, and any resulting losses shall be borne by you.
3.3 Ownership of the account vests in us; upon completion of registration you obtain only the right of use. The right of use of an account belongs solely to the original applicant and registrant, and may not be transferred or made available for use by others in any manner. Otherwise, we have the right to reclaim the account immediately without notice, and you shall bear on your own any resulting loss, such as the erasure or loss of all data and information generated by your use of the services.
3.4 You shall properly safeguard your account, sign-in credentials, and verification information (including your email password), and shall bear legal responsibility for all activities conducted under your account (including activities carried out through the Website). If you suspect that another person is using your account, you shall notify us immediately. You shall bear the consequences of data loss, account takeover, and the like arising from your improper management of the account, verification codes, or similar items.
3.5 You may close your account following the instructions in the App or on the Website. Once the closure takes effect, devices bound to the account will be automatically unbound and all data on the devices erased; all cloud and local files and record data under the account will be deleted and cannot be recovered; share links you created will become invalid; and your membership will be revoked concurrently without refund, except where a refund is mandated by law. Before closing your account, please back up important files yourself and handle your subscription matters.
4. Your Content, Data, and Recording Responsibilities
4.1 No change in ownership: These Terms do not alter the ownership of your content data; the relevant rights belong to you or the corresponding original rights holder. We act solely as a technology service provider and store, process, and transmit your content data in accordance with your instructions.
4.2 Your responsibilities (lawfulness of recordings): You shall have lawful rights to the content you record, upload, and process, and shall ensure that its collection, upload, and processing do not infringe the lawful rights and interests of any third party (including personal information rights and interests, copyright, trade secrets, and the like). Where a recording involves other persons, you must, in accordance with the laws of your location and of the place where the recording is made, give the required notice to the persons recorded and obtain their consent in advance. You shall not use the services for eavesdropping or surveillance, or for any recording without the consent of the persons concerned, and shall not use the services to infringe the reputation, privacy, trade secrets, or other lawful rights and interests of others. You bear sole responsibility for your recording, uploading, and sharing activities.
4.3 License: To the extent necessary to provide the services to you, you grant us a non-exclusive, worldwide, royalty-free right of use (storage, processing, transmission, display, backup, and the processing necessary to achieve the technical result). This license is solely for the purpose of providing the services, and we will not use your content data for training or optimizing AI models.
4.4 Deletion and backup: You may delete content data at any time through the file management feature in the App or the data management page on the Website. Once deleted, the data cannot be recovered; please back up important content yourself before deletion.
4.5 Our position: We perform technical processing of content data only per your instructions and do not proactively review, modify, or disclose your content. However, for content that is plainly unlawful or that must be handled under legal process, we may take measures such as deletion or blocking in accordance with law.
4.6 Hotwords and tags: The hotwords, tags, and speaker names you add are maintained by you, and we make no assurance as to the accuracy of the transcripts and annotations generated therefrom. You shall ensure that such custom content contains no information that is unlawful, infringing, or that discloses the trade secrets of others.
5. Sharing and Links
5.1 You decide for yourself whether to generate share links, what content to share, and the scope and settings of sharing.
5.2 Sharing is deemed your own act of provision: When you provide content to others through a share link, you are deemed to have provided it to those persons yourself. You shall ensure that you have obtained the necessary consent of the persons to whom the relevant content relates, and you bear sole responsibility for the sharing and its consequences.
5.3 When a recipient opens a share link, the recipient can see only the shared content you selected (such as the summary or the transcript) together with the recording metadata necessary for that share (such as the title, creation time, and duration). The original recording file will under no circumstances be made available to the recipient for playback or download. Speaker names in the transcript are labeled manually by you; please use them with care.
5.4 You may revoke a share or adjust your sharing settings at any time, after which the original link becomes inaccessible. However, once content is shared it may be copied, reprinted, or saved by recipients; you bear the consequences and risks of such off-platform dissemination yourself, and we are unable to retrieve it.
5.5 We have the right to take measures such as suspending access or invalidating share links that plainly violate these Terms.
6. Description of AI Services
6.1 The AI features of this service are provided by us by reference to large AI models. The specific model version and the service entity may change as the technology evolves. Please note that:
a. AI output is generated by algorithmic models and may be inaccurate, incomplete, inappropriate, or inconsistent with the input;
b. AI output is for reference only, does not represent our views, and does not constitute any professional advice (including but not limited to legal, medical, or financial advice);
c. For important information, you should verify against the original recording yourself or seek professional advice.
6.2 We make no express or implied warranty as to the accuracy, completeness, or fitness of AI-generated content; you bear the consequences of decisions and actions taken by you based on AI-generated content.
6.3 If you find that AI-generated content contains unlawful or infringing information, you may report it to us through the in-product feedback channel or the email address listed under "Contact Us" of these Terms, and we will verify and handle it promptly.
6.4 Feedback feature: Your likes, dislikes, or problem reports on AI outputs are used solely to help us pinpoint issues and improve service quality.
7. Service Fees and Payment
7.1 QwenNote offers certain free features and certain paid membership features. The specific billing model, prices, and entitlements are as published in real time on the purchase page.
7.2 Paid membership services are governed by the QwenNote Subscription Service Agreement. You should read the relevant agreement and the purchase page descriptions carefully before purchase.
8. Rules of Use
8.1 Content rules: You shall not create, upload, copy, or disseminate any of the following:
a. content that violates the laws and regulations of your country or region; b. content that incites discrimination, hatred, or violence; c. obscene, pornographic, gambling-related, violent, homicidal, or terrorist content; d. content that insults or defames others, or that infringes others' privacy, reputation, intellectual property rights, or other lawful rights and interests; e. false or deceptive information; f. recordings of others' conversations or private activities made without consent; g. malicious programs, spam, or anything else that disrupts the normal operation of the services; h. other content prohibited by law or restricted by these Terms.
8.2 Software use rules: You shall not:
a. reverse engineer, decompile, or disassemble the App, the hardware devices, or the services (except as expressly permitted by law); b. rent, lend, or transfer accounts or membership entitlements for profit; c. use automated programs or scripts to scrape data in bulk or to interfere with the normal operation of the services; d. access our systems or data without authorization, or circumvent or impair security measures; e. use the services in a manner that harms the interests of other users or third parties.
8.3 Code of conduct: You shall not:
a. infringe the lawful rights and interests of others, such as rights of reputation, portrait rights, intellectual property rights, or trade secrets;
b. use a QwenNote account, or this software and the services, to engage in any unlawful or criminal activity;
c. create or publish methods or tools related to the above conduct, or operate or disseminate such methods or tools, whether or not for commercial purposes;
d. engage in conduct that violates laws and regulations, infringes the lawful rights and interests of other users, disrupts the normal operation of the product, or is not expressly authorized by QwenNote;
e. engage in any other conduct that fails to comply with laws and regulations.
8.4 Handling of violations: If you violate the rules in this section, we may, depending on the circumstances, take measures such as issuing warnings, restricting features, deleting violating content, suspending or terminating the services, or reclaiming your account. Fees paid as a result are non-refundable. If we or a third party suffer loss, you shall compensate for it.
9. Rules on Enforcement Against Violations
9.1 We have the right to conduct necessary oversight of your use of the services in accordance with law and these Terms (including automated security checks), and the right to take enforcement measures against violations under these Terms.
9.2 Where we determine, based on reasonable judgment, that you have committed a violation, we may verify, delete, or block the violating content and, as appropriate, take corresponding restrictive measures against your account.
9.3 If any third party asserts claims against us, or we are subject to penalties or suffer losses, as a result of content you publish or disseminate, your recording activities, or other breaches by you, you shall bear full responsibility and compensate us for all our losses (including reasonable attorneys' fees and settlement amounts).
10. Intellectual Property
10.1 The intellectual property rights in the App, the Website, the hardware devices, and the software, interface designs, trademarks, and technical solutions they contain belong to us or the corresponding rights holders. Without our written permission, no person may copy, modify, disseminate, or use them for commercial purposes.
10.2 The intellectual property rights in your content data belong to you or the original rights holder.
10.3 Infringement complaints: If you believe that content on QwenNote infringes your intellectual property rights, please send a complaint email to support01@service.qwennote.ai, noting "QwenNote Rights Complaint" in the subject line, and provide the location of the infringing content, a prima facie proof of your rights, and your contact information. We will handle the matter promptly after verification. Where complaint materials are untrue, or where a bad-faith complaint causes loss, the complainant shall bear responsibility.
10.4 Open source licenses: The services and clients may contain third-party open source software; see theQwenNote Open Source Software Notices for details.
11. Disclaimers and Limitation of Liability
11.1 The services are provided "as is" and "as available". We do not warrant that the services will be uninterrupted, error-free, or fully meeting all of your expectations. We shall not be liable for interruption of the services or data loss caused by reasons not attributable to us, such as network failures, device failures, power outages, hacker attacks, viruses, natural disasters, war, strikes, or acts of government, but we will use reasonable efforts to reduce the impact on you.
11.2 Limitation of liability: Except to the extent that exclusion or limitation is prohibited by law, our aggregate liability for claims arising out of or related to these Terms is capped at the total fees you actually paid for the relevant services in the 12 months preceding the occurrence of the claim. We are not liable for indirect losses (including loss of profits, business interruption, consequential losses from data loss, loss of goodwill, and the like).
11.3 Exceptions to the limitation of liability: The above limitation does not apply to: (1) damage caused by our willful misconduct or gross negligence; (2) liability for personal injury; and (3) other circumstances in which liability may not be limited by law. Nothing in this clause or this section derogates from your mandatory rights under the consumer protection laws of your place of residence.
12. Amendments and Notices
12.1 We have the right to amend these Terms from time to time in accordance with law. For material changes, we will notify you in advance within a reasonable period through in-app notices, pop-ups, or announcements on the Website. If you continue to use the services after the change takes effect, you are deemed to have accepted the amended Terms.
12.2 If you do not agree to the amended Terms, you shall stop using the services and may close your account.
13. Suspension or Termination of the Services
13.1 You may stop using the services and close your account at any time.
13.2 We may change, suspend, or terminate all or part of the services (including free and paid features) due to business adjustments, technology upgrades, or legal requirements, and will use reasonable efforts to notify you in advance.
13.3 We may periodically or intermittently maintain or inspect the platform equipment, facilities, and software and hardware that provide the online services. If paid services are interrupted for a reasonable period as a result, we shall not be liable provided we give advance notice.
13.4 If you commit a material breach (including breach of the provisions of Section 3 on account use, Section 4 on lawfulness of content, and Section 8 on rules of use), we may suspend or terminate the services immediately and reserve the right to seek recourse. You agree to make full compensation, including but not limited to reasonable attorneys' fees.
13.5 Upon termination of the services, we will preserve a reasonable period for you to export your data as required by law.
14. Privacy Policy
14.1 We protect your information through physical, electronic, and administrative security measures; the details are governed by the QwenNote Privacy Policy.
14.2 Please properly safeguard your account credentials and companion hardware devices. You bear responsibility for data loss or deletion caused by your own acts.
15. Governing Law, Dispute Resolution, and Miscellaneous
15.1 Governing law and jurisdiction: These Terms are governed by the laws of Singapore (excluding its conflict of laws rules), and disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the courts of Singapore. The foregoing does not derogate from the rights you enjoy under the mandatory consumer protection laws and the statutory jurisdiction rules of your place of residence; where local law grants you the right to bring an action in the courts of your place of residence, those provisions shall prevail. For the governing law and jurisdiction applicable to users in particular countries or regions, see the "Regional Supplementary Terms" at the end of these Terms.
15.2 If any provision of these Terms is held invalid, the validity of the remaining provisions shall not be affected; the parties shall replace such provision with a valid provision that most closely reflects the original intent.
15.3 Our failure or delay in exercising any right under these Terms does not constitute a waiver of that right.
15.4 We have the right to assign all of our rights and obligations under these Terms to an affiliate or a transferee of the business, and to notify you in the manner set out in the "Amendments and Notices" clause of these Terms.
16. Contact Us
Operator name: DingTalk (Singapore) Private Limited Registered address: 51 Bras Basah Road, #03-06 Lazada One, Singapore 189554 Customer service email: support01@service.qwennote.ai Official website: qwennote.ai
Annex: Regional Supplementary Terms
This Annex sets out supplementary terms by country or region. For users in the relevant country or region, the supplementary terms in this Annex prevail over the main body of these Terms; provisions of the main body that do not distinguish by region apply uniformly worldwide.
(1) Japan
a. Governing law and jurisdiction: If you reside in Japan, the laws of Japan apply to these Terms, and disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.
b. Limitation of liability: The "Disclaimers and Limitation of Liability" clause of these Terms does not exclude liability for damage caused by our willful misconduct or gross negligence, or liability for personal injury, and does not derogate from your mandatory rights under the Japanese Consumer Contract Act.
c. Consumer right of withdrawal and refunds: Your right of withdrawal, cooling-off period, and refunds with respect to digital content subscriptions are governed by mandatory provisions such as the Japanese Specified Commercial Transactions Act. Digital content that has already been provided with your consent may be excluded from the right of withdrawal as permitted by law.
d. Disclosures under the Specified Commercial Transactions Act: The business operator's name, address, telephone number, sales prices and additional charges, payment and refund policies, time of performance, cancellation conditions, and the person responsible for the business are as published on the dedicated "Specified Commercial Transactions Act" disclosure page of the Website.